Design Researcher (12 Month FTC/Secondment)

Lloyds Banking Group; Greater London; On-site; GBP 70,929 - 78,810; Full time

Benefits offered by this job

Generous pension contribution

Annual performance related bonus

Share schemes

Job summary

A prominent financial services organization seeks a Design Researcher for a 12-month contract in London. This role involves leading research strategies within a collaborative design team to improve experiences for vulnerable customers. Candidates should possess strong qualitative research skills and experience working alongside design and product teams. Benefits include a generous pension, performance bonuses, and 30 days of holiday.

Qualifications

• Experience working closely with design and product teams.
• Deep qualitative research experience using various techniques.
• Ability to create impactful research roadmaps.

Responsibilities

• Lead the research strategy for key business areas.
• Manage the research plan and roadmap.
• Deliver research to solve customer problems.

Skills

Research strategy development

Usability testing

Qualitative and quantitative methods

Communication and influence

Ethnographic research

Accessibility research

Job description

Overview

JOB TITLE: Design Researcher (12 Month FTC/Secondment)

SALARY: The salary banding for this role is £70,929 - £78,810

LOCATION: London

HOURS: 35 hours, full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

Duration: 12 Months

About this opportunity

Here at Lloyds Banking Group, we value Design Research. We\'re a large, experienced team of 40+ researchers. We shape product and service development. Everyone has different strengths and passions... maybe you\'re an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We\'ll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers.

We\'re looking for someone who can work collaboratively alongside a full design team and take full ownership of their design output. You\'ll be confident when presenting your work to stakeholders, and able to adapt designs to reflect your feedback and feedback from user research and usability testing.

Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work we aim to transform moments of worry into moments of hope to help them back on their feet.

This non-aspirational experience context often differs from other parts of financial services and the ideal candidate will have desired experience with health, mental health, behavioural design or similar.

If you want to make a difference to the lives of vulnerable customers, why not apply? Find out more about what we\'re looking for.

What will I be doing?

Working in a multi-disciplinary design, product, and engineering team, you\'ll develop and lead the research strategy for a key area of our business.

Responsible for managing the research plan and roadmap for your service or product area.

Deliver research to solve customer problems, unlock new opportunities, and guide what is created.

Working on varied research across the product development lifecycle, from generative to evaluative research.

Why Lloyds Banking Group

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you\'ll need

• Experience working closely with design and product teams to identify and prioritise the right research questions
• Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction
• Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews
• Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities
• Able to communicate and influence wider business stakeholders with clarity and conciseness
• Experience combining qualitative and quantitative methods
• Ethnographic experience (such as contextual enquiry or diary studies)
• Experience triangulating research and data from different sources to tell compelling customer stories
• Experience with accessibility research and/or vulnerable customers
• Our focus is to ensure we\'re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
• We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
• We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
• And it\'s why we especially welcome applications from underrepresented groups.
• We\'re disability confident. So if you\'d like reasonable adjustments to be made to our recruitment processes, just let us know

Benefits

• A generous pension contribution of up to 15%
• An annual performance related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days\' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
• Want to do amazing work, that\'s interesting and makes a difference to millions of people? Join our journey.