Service Designer (12 Month FTC)

Lloyds Banking Group; Greater London; Hybrid; GBP 72,000 - 81,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounted shopping

30 days holiday

Wellbeing & parental leave

Job summary

Lloyds Banking Group in London is seeking an experienced Service Designer to join our Embedded Finance design team. Help create seamless digital experiences for our customers and advance the practice of Service Design across the Group.

You’ll love your craft and enjoy sharing knowledge with others, advocating for Service Design with product teams, defining new ways of working, and delivering engaging, accessible content that informs great customer journeys.

Qualifications

• Minimum 5 years experience as a service designer.
• Ability to work proactively with product teams and drive innovation.
• Strong relationship-building and communication to senior audiences.
• Experience with research and design thinking methods.
• Designing end-to-end customer lifecycle and cross-ecosystem considerations.

Responsibilities

• Work with agile teams to uncover priorities, visualize outcomes, and define scope.
• Shape initiatives using insights from colleagues, customers, and market.
• Attend workshops, understand business context, needs, and risks.
• Communicate with colleagues to manage expectations and incorporate perspectives.
• Support research and document current and future state services.
• Make design decisions prioritizing user needs and challenge constraints.
• Collaborate with designers, journey managers, product owners, and engineers.
• Share knowledge within the design community and embed design principles.

Skills

Service design

Agile collaboration

Stakeholder management

Communication

Systems thinking

Job description

End Date

Monday 26 October 2026

Salary Range

£72,702 - £80,780

Flexible Working Options

Hybrid Working, Job Share

Job Description

JOB TITLE: Service Designer - 12 Month FTC

SALARY: £72,702 - £80,780

LOCATION: London

HOURS: Full Time

WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

About the Role

We’re looking for an experienced Service Designer to join our Embedded Finance design team We’re looking for someone to help create seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group.

You’ll love your craft and enjoy sharing your knowledge with others. Whether that’s advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. You’ll create engaging, readable, accessible content that gives our customers great digital experiences.

What you’ll be doing

• Work creatively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.

• Shape pivotal initiatives ensuring we’re led by colleague, customer and market insight when creating or enhancing our propositions and services.

• Attend workshops and discussions with collaborators, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.

• Communicate with colleagues to manage expectations and incorporate multiple perspectives when defining solutions.

• Support the research and document current and future state services.

• Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.

• Collaborate closely with other designers, customer journey managers, product owners, and engineers.

• Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.

Why join us?

We’re transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.

What we’re looking for?

• A minimum 5 years experience as a service designer.

• We’re looking for someone with a highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement.

• Strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate.

• Possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.

• Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods.

• Brings a strong systems thinking attitude, is able to understand how products, processes, people and platforms connect, and design services that work cohesively across the wider ecosystem

• Designs with a full end to end customer lifecycle perspective, considering not just individual interactions, but how experiences connect from onboarding through to ongoing engagement and value over time

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.