Design Operations Lead | Hybrid London | Enable Great Design

United States Digital Space LLC; Greater London; Hybrid; GBP 90,000 - 125,000; Full time

Benefits offered by this job

Private medical insurance

Pension plan

ESPP stock plan

Unlimited PTO

Tuition reimbursement

Wellness reimbursement

Sustainability allowance

Adoption assistance

Family support services

Employee discounts

Job summary

Gen seeks a Design Operations Lead to support the day-to-day operations of its global product design organisation in London. You will work with product designers, researchers, design leaders, and cross-functional partners to improve workflows, tools, and systems for clearer, scalable ways of working.

You will bring structure to planning, delivery, handoffs, reviews, and team rituals to help teams deliver better outcomes for customers.

Qualifications

• Degree or equivalent practical experience in design operations, UX, project or programme management, business, or a related field.
• 5-7 years of experience in design operations, UX programme coordination, project management, or a related role.
• Experience supporting a design, research, product, or similarly collaborative team in a complex organisation.
• Experience improving workflows, planning cadences, documentation, or operational systems.
• Experience working with modern design and delivery tools, including Figma, JIRA, ClaudeCode.

Responsibilities

• Drive and facilitate core planning and collaboration cadences, including sprint planning, milestone reviews, retrospectives, and design critiques
• Identify and implement workflow and process improvements, including automation, documentation, and tooling strategies that improve visibility and reduce friction
• Partner with design leads to create clear timelines, milestone plans, and delivery checkpoints that support accountability and informed decision-making
• Own and evolve project-tracking systems such as JIRA and Figma ensuring they remain useful, current, and aligned to team needs
• Maintain team documentation, briefs, review records, and other operational resources so that information is easy to find and act on
• Create structure around design handoffs, stakeholder reviews, and team rituals to empower designers and improve cross-functional collaboration
• Support continuous improvement through feedback loops, retrospective facilitation, and structured iteration on processes and ways of working

Skills

Communication

Organisation

Planning/Coordination

Process Improvement

Tool Proficiency

Education

Degree or equivalent experience in design operations/UX/PM

Tools

Figma

JIRA

ClaudeCode

Job description

Gen seeks a Design Operations Lead to support the day-to-day operations of its global product design organisation in London. You will work with product designers, researchers, design leaders, and cross-functional partners to improve workflows, tools, and systems for clearer, scalable ways of working.

You will bring structure to planning, delivery, handoffs, reviews, and team rituals to help teams deliver better outcomes for customers.