Design Lead, Customer Experience Architecture

Tesco; Welwyn Garden City; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Annual bonus up to 20%

25 days holiday + personal day + bank

Private medical insurance

Maternity/paternity leave

Employee wellbeing resources

Job summary

Tesco is seeking a Design Lead to drive the UX strategy for the Customer Experience Horizontal across app and web platforms. You will own the design vision for shared journeys that span multiple propositions, shaping information architecture, navigation, and cross‑platform experiences.

You will collaborate closely with product, engineering, and accessibility teams to ensure scalable, accessible design. The role balances strategic thinking with hands‑on execution in a fast-paced environment.

Qualifications

• Significant experience leading UX design strategy for web and mobile.
• Expertise in information architecture and navigation design.
• Strong skills in customer journey mapping and UX principles.

Responsibilities

• Define and deliver the UX strategy for the CXH team across app and web.
• Own the design vision for shared journeys spanning multiple propositions.
• Shape information architecture, navigation, and cross‑platform experiences.

Skills

UX strategy

Information architecture

Navigation design

Customer Journey mapping

Stakeholder influencing

Research analytics

Communication storytelling

Facilitation

Accessibility awareness

Design system collaboration

Job description

Tesco is seeking a Design Lead to drive the UX strategy for the Customer Experience Horizontal across app and web platforms. You will own the design vision for shared journeys that span multiple propositions, shaping information architecture, navigation, and cross‑platform experiences.

You will collaborate closely with product, engineering, and accessibility teams to ensure scalable, accessible design. The role balances strategic thinking with hands‑on execution in a fast-paced environment.