Design Advisor (Fixed Term)

Our Bury St Edmunds; Bury St Edmunds; Remote; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Competitive salary

Generous holiday allowance

Cycle to work scheme

Life assurance

Gym membership

Employee discounts

Job summary

Neptune in Bury St Edmunds is seeking a warm, personable Design Advisor for a fixed-term role from mid-October to end-December, 15 hours over 3 days. The role focuses on welcoming customers, offering thoughtful design guidance, and supporting sales and showroom presentation.

You’ll help with gifting, styling, and whole-home solutions, while promoting kitchen design services. Experience in customer-facing roles and a passion for interiors are essential; familiarity with Excel and Outlook is

Qualifications

• Experience in a customer‑facing role and a genuine love for interiors.
• Able to listen carefully and offer thoughtful advice on gifting, styling, and home goods.
• Organised and confident using tools such as Excel and Outlook, focused on the customer experience.

Responsibilities

• Greet customers, make them feel welcome, and guide them through the showroom.
• Understand customer needs and offer styling advice for furniture, gifting, kitchens and materials.
• Process orders and quotations, and liaise with suppliers as needed.
• Promote Neptune's whole-home philosophy and kitchen design service in a consultative way.
• Maintain showroom standards and assist with events and social media coordination to build relationships.

Skills

Customer service

Interiors knowledge

Communication

Teamwork

Tools

Excel

Outlook

Job description

At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we’re here to help our customers create their dream homes- and it all begins with exceptional service.

We’re looking for a warm and personable Design Advisor to join our superb team within our stunning Showroom in Bury St Edmunds, on a fixed term (October 15th to the 31st December), part time basis working 15 hours over 3 days of the week. You’ll be someone who loves making people feel welcome, has exceptional customer service experience, and brings energy and organisation to everything you do.

What you’ll be doing

As a design advisor, you’ll be the first point of contact for our customers, offering a warm and welcome and thoughtful guidance as they explore everything from gifting and home styling to whole-home collections and kitchen design services. With a natural eye for interiors and a genuine passion for service, you’ll help customers feel confident, inspired and supported throughout their Neptune Journey.

Day to day, you’ll:

• Deliver a warm and welcoming experience, greeting customers, offering refreshments, and guiding them through the showroom.
• Understand each customer’s needs, offering thoughtful advice on gifting, styling, furniture, kitchens and materials.
• Handle sales and enquiries confidently, processing orders, preparing quotations, and liaising with suppliers when required.
• Promote our whole-home philosophy and kitchen design service in a natural, consultative way.
• Provide excellent customer care, resolving enquiries or concerns with professionalism and attention to detail.
• Maintain beautiful showroom standards, ensuring visual merchandising and presentation reflect our commitment to quality and craftsmanship.
• Support local marketing, and events, including, social media activity, appointment coordination, and customer follow-ups to build lasting relationships.

A little about you

You’ll have experience in a customer-facing role and a genuine love for interiors, with a natural confidence when it comes to colour, fabrics and styling. You enjoy getting to know customers, listening carefully and offering thoughtful advice that helps bring their ideas for home to life. You’re organised and comfortable using tools such and Excel and Outlook, and you’re motivated by achieving results while always keeping the customer experience at the heart of what you do. Most importantly, you’re warm, approachable and enjoy working collaboratively as part of a supportive team.

What Benefits we can offer you

• Competitive salary
• Generous holiday allowance
• Purchased additional annual leave scheme
• Life assurance
• Company sick pay
• Enhanced maternity and paternity leave
• Cycle to work scheme
• Gym membership
• Generous Neptune new item and outlet discounts
• Perkbox: Wellbeing Hub and Retail Discounts Portal
• Your birthday day off
• Two paid volunteer days a year
• Day off if you become a Grandparent
• A week off to celebrate a life event
• Refer a friend scheme
• Long service holiday allowance increase
• Training Workshops

Across all locations, we stay united by our company values. Do The Right Thing, Do It Together, Aim High and Keep It Real.

We’re an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone’s voices are heard.

Our Story

Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we’re perhaps most known for kitchens – with heirloom-worthy dressers not far behind. Neptune’s trademark ‘look’ is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We’re also respected for our commitment to craft and quality. Put simply, we make things we’re proud of, and that are designed to last a lifetime.