Colour & Design Advisor

Graham & Brown Holdings; Knutsford; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

6.4 weeks holiday

Birthday day off

Bonus scheme

Interior training

60% staff discount

Employee assistance

Pension 10%

Life Assurance

Team-oriented culture

Design-led showroom

Job summary

Graham & Brown Holdings is seeking a passionate Colour & Design Advisor for our Knutsford showroom. The role is part-time with weekend shifts, focusing on inspiring customers, providing design advice, and driving sales in a premium wallpaper and interiors range.

You will create mood boards, offer styling guidance, and handle enquiries from initial contact through to purchase. The role requires strong communication, a flair for design, and a proactive, customer-centric approach.

Qualifications

• Proven sales experience and a track record of delivering exceptional customer service and meeting KPIs.
• Ability to identify sales opportunities and confidently guide customers towards a purchase.
• Strong problem-solving skills and the ability to take ownership of customer issues.

Responsibilities

• Creating a stylish, welcoming Showroom environment that reflects the Graham & Brown brand.
• Inspiring customers with expert interior design advice and personalised consultations.
• Curating bespoke mood boards and design presentations.
• Delivering exceptional, memorable customer experiences from first hello to final purchase.
• Building strong customer relationships and identifying opportunities to increase sales.
• Following up customer enquiries, quotes and previous showroom visits to help convert opportunities into sales.
• Processing orders accurately and assisting with delivery logistics.
• Resolving customer queries and problems quickly and professionally, taking ownership through to a successful resolution.

Skills

Sales experience

Customer service

Communication

Problem solving

Relationship building

Digital tools

Attention to detail

Independent work

Tools

iPad

Order processing systems

Job description

Location: Graham & Brown Showroom, Knutsford

Hours: Part-time | 16/24 hours per week (2/3 x 8 hour shifts - on a varying rota basis) | Weekend availability required

Hourly Rate: £13.45ph rising to £13.60ph plus bonus

Bring interiors to life. Inspire customers. Shape beautiful homes.

Welcome to Graham & Brown Holdings - a family of companies; founded in 1946, we are a proud British, fourth-generation family of companies. For 80 years, we've been inspiring people to think differently about their homes through creativity, craftsmanship, and innovation.

Across both Graham & Brown and G&B Home Living, our vision is simple: to design our future, and our mission is clear: to help our customers create loving homes.

Graham & Brown has been at the forefront of interior design for eight decades. From our in-house studio, we create premium wallpapers, paints, murals, soft furnishings, bed linen, and wall art, drawing inspiration from an archive of over 50,000 pieces.

At Graham & Brown, we believe great design transforms spaces, and great people make it happen. We're looking for passionate, creative, and customer-focused Colour & Design Advisors to join our small, dynamic Showroom team and help customers turn inspiration into reality.

This is a hands‑on, highly interactive role where your eye for design, love of interiors, and ability to connect with people will shine. You'll curate mood boards, offer expert styling advice, guide customers through our premium product range and support them from their initial enquiry through to purchase and beyond.

You'll also play an important commercial role within the Showroom, identifying sales opportunities, following up customers and quotes, resolving customer queries and proactively building awareness of the Showroom within our local community.

And because our customers are most inspired, and most active, at weekends, this role includes significant weekend working. As a small team, we all pull together to deliver an exceptional experience when it matters most.

What you'll be doing as our Colour & Design Advisor:

• Creating a stylish, welcoming Showroom environment that reflects the Graham & Brown brand
• Inspiring customers with expert interior design advice and personalised consultations
• Curating bespoke mood boards and design presentations
• Delivering exceptional, memorable customer experiences from first hello to final purchase
• Building strong customer relationships and identifying opportunities to increase salesSupporting the team to achieve Showroom sales targets and KPIs
• Following up customer enquiries, quotes and previous showroom visits to help convert opportunities into sales
• Processing orders accurately and assisting with delivery logistics
• Resolving customer queries and problems quickly and professionally, taking ownership through to a successful resolution
• Keeping customers informed throughout the order journey and providing a high level of after‑sales service
• Developing relationships with local businesses, designers, trades and the wider community to generate awareness and new opportunities
• Carrying out proactive local outreach to introduce Graham & Brown and the Showroom to potential customers and partners
• Hosting and supporting community and brand events
• Developing deep product knowledge across materials, finishes, colours and design trends
• Maintaining high standards of health, safety and security, including key‑holding responsibilities

How you'll work as our Colour & Design Advisor:

• Managing daily showroom operations to ensure a seamless customer journey
• Taking ownership of customer enquiries and seeing opportunities through from initial contact to completion
• Proactively following up outstanding quotes, enquiries and potential sales
• Looking for opportunities to generate new business rather than relying solely on showroom footfall
• Keeping displays immaculate and visually inspiring
• Staying up to date with interior trends to elevate customer consultations
• Making confident decisions - often independently
• Supporting the wider team and taking responsibility for keeping the Showroom running smoothly

Requirements

What you'll bring as our Colour & Design Advisor:

• A genuine passion for interiors and design
• Proven sales experience and a track record of delivering exceptional customer service and meeting KPIs
• A natural ability to identify sales opportunities and confidently guide customers towards a purchase
• Strong problem‑solving skills and the ability to take ownership of customer issues
• Excellent communication skills and the ability to build rapport effortlessly
• A proactive approach to following up customers and generating new business
• Confidence with digital tools (iPad), order processing systems and administrative tasks
• Strong organiser​ial skills and excellent attention to detail
• A proactive, self‑motivated and trustworthy approach
• A team‑focused mindset with the ability to work independently when needed
• The confidence to pick up the phone, contact customers and businesses, and build new relationships

Benefits

Who you'll work with as our Colour & Design Advisor:

• A small, supportive Showroom team who collaborate closely
• Colleagues across the wider Graham & Brown Group
• Local businesses, designers and trade customers
• Customers who value your expertise and return because of the experience you create

The perks as our Colour & Design Advisor:

We offer a brilliant package of benefits to keep you happy, supported and inspired:

• 6.4 weeks' holiday, inclusive of Bank Holidays (pro‑rated for part time)
• Birthday day off in addition
• Rewarding bonus scheme
• First class Interiors training
• Generous discount of up to 60% for you, your friends & your family
• Employee Assistance Programme
• Generous pension, totalling 10%
• Life Assurance
• Supportive, friendly team culture - because work should be enjoyable
• A beautiful, design‑led showroom to call your work home

Why this role Is special:

This is a role for someone who loves creativity, thrives on customer interaction, and enjoys seeing their design advice come to life in real homes. You'll have real influence, real responsibility, and the chance to be part of a brand with a rich heritage and a bold future.

And yes — weekends are a big part of the job. They're when our customers visit, when the showroom buzzes, and when your impact is felt most. If you enjoy being at the heart of the action, you'll love it here.

Equal Opportunities

We're committed to giving everyone a fair chance. We welcome applications from people of all backgrounds and make employment decisions based on skills, experience and suitability for the role.