Dermatology Receptionist

DMC Healthcare; Scunthorpe; On-site; GBP 15,000 - 19,000; Part time

Benefits offered by this job

20 days annual leave

NHS Discount

Training sponsorship

Flexible working

Job summary

DMC Healthcare in Scunthorpe is seeking a part-time Dermatology Receptionist to join our dermatology service. You will handle calls, book appointments and manage patient records, supporting clinicians and the administration team at The Ironstone Centre.

Ideal candidates have admin experience, strong communication and organizational skills, and proficiency with cloud-based office tools. NHS IT familiarity is a plus; the role is 27 hours a week on site.

Qualifications

• Previous experience in an administrative role.
• Strong work ethic with interpersonal skills.
• Excellent organizational, communication and problem-solving abilities.
• Passion for high-quality patient-centred care.
• Experience with cloud-based office tools (MS Office, Teams, OneDrive).

Responsibilities

• Answer all incoming calls for the dermatology service and support patients, clinicians and staff.
• Manage appointments, reminders and referrals; process letters and test results.
• Maintain patient records and confidentiality; liaise with teams as required.
• Support the service administration tasks and clinic workflow.

Skills

Administrative experience

Interpersonal skills

Organizational skills

Communication

Problem solving

MS Office/Teams/OneDrive

Tools

MS Office

Teams

OneDrive

Job description

Dermatology Receptionist

Application Deadline: 30 November 2026

Department: Dermatology

Employment Type: Part Time

Location: The Ironstone Centre, West Street, Scunthorpe, D15 6HX

Reporting To: Dermatology Administration Manager

Compensation: £17,142.84 / year

Description

The Person

Passionate about contributing to DMC’s service development across our Dermatology Service Team and more widely across the organisation.

Empathetic to patients and a self-motivated team player, who can demonstrate our TRUST company values and are committed to making a difference to people’s lives.

Main Duties & Responsibilities

The post holder’s primary responsibility is to answer all incoming calls to our dermatology service. Supporting our patients, clinicians, and support staff through the patient’s pathway. The post holder will have great knowledge of our contracts and the admin processes to ensure the clinics run smoothly and are followed up correctly.

These responsibilities include, but are not limited to, the below:

• To provide patients and clients who contact the service via telephone or face to face with excellent patient care, ensuring that all telephone call’s and patients are greeted promptly, professionally, and politely.
• Required to have a great understanding of all administrative processes such as booking appointments, cancelling appointments, sending appointment confirmation, discharging patients, onward referrals to secondary care and via 2ww pathway, test result processes, creating and processing clinic and result letters.
• Understand E-Referral service system to ensure all patient queries are acted and responded to during your call.
• Be involved in the weekly rota for managing the main dermatology mailbox. Ensuring all emails are responded to promptly and professionally.
• Always maintain patient medical records on clinical systems.
• Liaise with clinical, administrative and support staff as required.
• Always maintain patient confidentiality, adhering to data protection policies and procedures.
• Report any complaints, incidents, significant events, risks via DMC’s management information system.
• When required support the service administration team with tasks such as sending appointment reminders, cancelling clinics, E-Referral service worklists.

Personal Specification

Essential

• Previous experience working within an administrative role.
• Strong work ethic and interpersonal skills with the ability to work in a diverse team.
• Excellent organizational, communication, and problem-solving abilities.
• Passion for delivering high-quality patient-centred care.
• Current cloud-based office and collaboration tools and software ability – ideally MS Office, Teams, One Drive etc

Desirable

• Previous experience working in a healthcare setting.
• Experience in using NHS IT software such as SystmOne, EMIS, and eRS
• Disclosure and Barring Service Check

Job Benefits

What DMC Will Offer You in Return

• 20 days of annual leave, in addition to bank holidays.
• NHS Discount.
• And various other benefits.
• £17,329per annum
• 27 Hours per week

You will be supported by, and work with, a diverse multi-skilled professional team of clinical and non-clinical individuals. In return we offer sponsored training, flexible working, family friendly policies, career progression within an expanding organisation, a competitive salary and benefits package, including medical indemnity for all work undertaken for DMC Healthcare.