Deputy Venue Manager

Royal Holloway Students' Union; Callow Hill; Presencial; GBP 36.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

22 days annual leave

Winter closure time off

Birthday day off

Employee discounts

Contributory pension scheme

Wellbeing support

35 hour/week

Descripción de la vacante

Royal Holloway Students’ Union is seeking an experienced Deputy Venue Manager to support leadership and operation of our nightclub and late-night venue. You will lead teams, deliver outstanding customer experiences, maintain high safety and service standards, and drive commercial performance.

As the senior on-site manager, you will develop Assistant Venue Managers and venue teams, drive continuous improvement, and contribute to RHSU’s strategic priorities, including inclusive activities for

Formación

• Experience leading venue teams and staff development.
• Track record in delivering high-quality customer experience.
• Ability to manage safety, service standards and drive commercial performance.

Responsabilidades

• Lead and develop Assistant Venue Managers and venue teams.
• Deputise for Venue and Events Manager as required.
• Drive continuous improvement in service standards, labour efficiency, stock management and overall commercial performance.

Descripción del empleo

Location: Royal Holloway Students’ Union

Salary: £35,624 to 38,334 per year

The role

We are looking for an experienced and motivated Deputy Venue Manager to support the leadership and successful operation of our nightclub and late-night venue.

You will play a key role in leading teams, delivering outstanding customer experiences, maintaining high standards of safety and service, and driving commercial performance.

As the senior operational manager on site, you will lead and develop Assistant Venue Managers and wider venue teams, driving continuous improvement in service standards, labour efficiency, stock management and overall commercial performance. You will also deputise for the Venue and Events Manager as required, contributing to the delivery of our wider commercial strategy and venue development objectives.

Through this role, you will make an important contribution to RHSU’s strategic priorities, particularly our commitment to providing inclusive activities and spaces for students.

For more information about us please look at our Job Pack here and the Job Description here.

About us

Royal Holloway Students’ Union (RHSU) is here to support, represent and enhance the student experience at Royal Holloway, University of London. We provide a wide range of services, activities and opportunities for students, from advice and representation to societies, sports, events and commercial services.

Behind everything we do is a diverse team of around 50 permanent employees and over 200 casual student staff, working across different areas of the organisation.

Our People & Culture team plays an important role in supporting this workforce, creating a positive employee experience and ensuring our people have the support, development and opportunities they need to thrive. This role is an exciting opportunity to contribute to that work while helping us continue to develop our people processes, systems and culture.

Our work focuses on:

• Building Communities for all Students
• Building Stronger Student Voice and Representation
• Providing Inclusive Activity and Spaces
• Providing Advice and Advocating for Students

We’re committed to fostering a collaborative, inclusive culture and investing in our people, infrastructure, and sustainability to ensure we’re fit for the future.

If you’re excited to challenge the status quo and help shape student life, we’d love to have you on our team!

Benefits

We offer an extensive benefits policy including the following:

• 22 days annual leave, rising each year up to 27 days (plus the 8 bank holidays)
• 8 extra days off during our winter closure
• Birthday day off and 0.5 day “Milestone Day” for special life events
• Employee discounts and savings opportunities
• Contributory pension scheme
• Wellbeing support including a Non-contributory Health Cash Plan and Cycle to Work Scheme
• Hours based on a 35 hour/week
• 5 half-days of Development Leave for personal or professional growth

Job Type: Full-time, Permanent

Grade and salary range: Grade 5, (£35,624 to £38.334) per year. Salary is subject to RHSU’s Pay & Reward Policy.

Hours of Work: This role is based on an annualised hours model of 1,820 hours per year, averaging

35 hours per week across the year. During term time, employees are expected to work approximately 42.5 hours per week (40 working hours excluding unpaid breaks). During out-of-term periods, hours reduce to approximately 24 hours per week.

The role requires flexibility, including evening, weekend and occasional off-site working to meet operational requirements.