Deputy Team Leader - Witness Service

VICTIM SUPPORT; West Ayton; Hybrid; GBP 16,000 - 27,000; Part time

Benefits offered by this job

Flexible Working Options

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Sustainable Travel

Career Development

Job summary

Victim Support is seeking a Deputy Team Leader to coordinate and maintain excellent support for witnesses within busy court environments in North Yorkshire. The role, based at York Magistrates Court, offers hybrid working and regular travel to York Crown, Scarborough and Harrogate Courts.

A permanent post with 22.5 hours per week and a competitive salary is provided. The successful candidate will supervise daily case allocations, audits, data reporting, and rota planning, while supporting

Qualifications

• Experience in criminal justice or witness services desirable.
• Strong communication and data-handling skills.
• Ability to work with volunteers and staff to deliver high-quality service.

Responsibilities

• Support daily case allocations to ensure timely needs and risk assessments, referrals.
• Conduct case management system audits with accuracy and reporting.
• Collate and analyse performance data for KPI monitoring and quality assurance.
• Assist with rota planning to ensure resource coverage across courts.
• Support volunteer accreditation, training and performance tracking.

Skills

Customer service

Data handling

Communication

Case management

Team support

Tools

Microsoft Office

Case management system

Job description

Victim Support is seeking a committed and detail-focused Deputy Team Leader to help coordinate and maintain excellent support for witnesses within busy Court environments in the North Yorkshire area. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.

This role is full-time working 22.5 hours per week based at York Magistrates Court with regular support and travel to York Crown, Scarborough Magistrates and Harrogate Magistrates Courts.

Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?

If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we’d love to hear from you

Area of Business

Witness Service

Number of Vacancies

1

Location or Function

North & West Yorkshire

Full time/Part time

Part time

Hours per week

22.5

Work schedule

Courts are open Monday - Friday, 9.00am to 5.00pm Working pattern to be discussed and confirmed at interview.

Basic Salary

£16,326.00 per annum (FTE £27,210.00 per annum)

Contract type

Permanent

DBS required?

Enhanced

Police vetting required?

No

Closing Date

15/10/2026

What we offer

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As the Deputy Team Leader – Witness Service (Court-Based), you will support the delivery of a high quality, safe, and consistent service for all witnesses attending court.

You will:

• Support daily case allocations to ensure witnesses receive timely needs and risk assessments, support, and referrals.
• Conduct case management system audits, ensuring accuracy, compliance, and high-quality reporting.
• Collate and analyse performance data, contributing to KPI monitoring and quality assurance.
• Support rota planning to maintain appropriate resource coverage across the court cluster.
• Assist with volunteer accreditation, training, performance tracking, and continuous improvement.
• Input, update, and report on witness information, ensuring comprehensive assessments and referrals.
• Promote effective communication within the team, coordinating meetings and sharing learning.
• Build and maintain relationships with statutory, voluntary, and community partners.
• Deputise for the Team Leader when required, ensuring service standards and targets are met.
• Contribute to a trauma-informed, person-centred approach that prioritises dignity, safety, and inclusion.

This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team.

You will have

• An understanding of the criminal justice system and the impact of crime on victims and witnesses.
• Experience working in challenging environments with a focus on customer experience and service excellence.
• Strong communication, negotiation, and advisory skills—both written and verbal.
• The ability to prioritise work with minimal supervision and manage conflicting demands.
• Experience processing, analysing, and reporting information from multiple sources.
• Competence in using IT systems including Microsoft Office and case management systems.
• A commitment to safeguarding, confidentiality, equality, diversity, and inclusion.

Additional Information

• The role may involve exposure to emotionally demanding situations and requires resilience.
• Travel across the Court cluster may be required.
• Occasional evening or weekend work may be necessary.
• An Enhanced DBS check will be required.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.