Deputy Support Manager

Corehr; Harleston; On-site; GBP 27,000 - 37,000; Full time

Job summary

Thera Trust in the Norfolk area is seeking a Deputy Support Manager to assist the Support Manager in leading teams and delivering person-centered support that meets regulatory, contractual, and organisational requirements.

You will mentor teams, coach staff and drive continuous improvement, acting as a role model for best practice. You will support people to design their support plans, assist with rota management, maintain records, and deputise for the Support Manager as needed.

Qualifications

• Relevant Health and Social Care qualification at Level 3 or above or SCQF 7 or above.
• Proven experience supporting people with learning disabilities.
• Leadership or coaching experience is desirable.
• Knowledge of safeguarding, health and safety, and care regulations.
• Excellent communication, leadership, and decision‑making skills.
• Confidence in using digital systems (e.g. Excel, care planning software).
• Flexible working hours, willingness to travel locally and work across multiple locations.

Responsibilities

• Mentor teams and coach support staff on shift.
• Lead continuous improvement and role model best practice.
• Support people to design their support plans and manage rosters.
• Maintain records, address concerns, and conduct audits.
• Deputise for the Support Manager and promote inclusion, rights and independence.
• Represent the company and adhere to policies.

Skills

Communication

Leadership

Decision-making

Safeguarding

Digital systems

Agile/rota management

Education

Health & Social Care qualification (Level 3+ / SCQF7+)

Tools

Excel

Care planning software

Job description

Location: Norfolk – Harleston area – IP30

Contract: Permanent

Hours: Full time 39 hours per week

Salary: £31,825.42 per annum

Annual Leave entitlement:33 days inclusive of bank holidays

Ref: 093093

Additional Information:

• Full UK driving license is essential.
• Must be able to work across area.

Empower People. Inspire Teams. Lead with Purpose

At Thera Trust, we believe people with a learning disability should be leaders in society. We are looking for a Deputy Support Manager to assist the Support Manager in leading teams, to deliver person-centered support that meets regulatory, contractual, and organisational requirements.

As a Deputy Support Manager you will mentor teams, coach support staff and drive continuous improvement. You will ensure that practice leadership is developed, recognised and reflected in all we do as you work on shift as part of the working rota enabling you to act as a role model of best practice.
You will support people to design their support plans, assist with rota management, help maintain records, address concerns, conduct audits, and deputise for the Support Manager when needed. At all times aim to empower individuals, promote inclusion, rights & independence, whilst adhering to policies and acting as an ambassador for the company.

Thera’s Vision

• Thera will show that people with a learning disability can be leaders in society.
• Thera will be controlled by people with a learning disability.
• People supported by Thera can say how their Thera company is directed and managed.
• People with a learning disability will design the support they want from Thara.
• Thera will respect the rights and wishes of people at work, at home and in the community.
• People with a learning disability will check the quality of support from their Thara company.
• Thera Group will be led by a charity.

Skills & Experience

• Relevant Health and Social Care qualification at Level 3 or above or SCQF 7 or above.
• Proven experience supporting people with learning disabilities.
• Leadership or coaching experience is desirable.
• Knowledge of safeguarding, health and safety, and care regulations.
• Excellent communication, leadership, and decision‑making skills.
• Confidence in using digital systems (e.g. Excel, care planning software).
• Flexible working hours, willingness to travel locally and work across multiple locations.

If you’re ready to lead by example, create positive change, and contribute to a thrivingsupportive environment, we would love to hear from you!

E: [e-mail] T: 01476 513934

Thera is an equal opportunities employer that promotes diversity within our workforce and welcomes applications from all sections of the community, regardless of sexual orientation, race, age, gender, disability, religion or belief.

This role is exempt from the Rehabilitation of Offenders act 1974. For this role, you must declare any convictions or cautions that you have received, including those that would otherwise be spent.

All posts are subject to DBS checks.

We reserve the right to close this advert early if we interview and offer the right