Deputy Store Manager – Lead Retail Team & Service Bonus

H&T Group Ltd; Wolverhampton; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

30 days holiday

Bank holiday entitlement

Private healthcare

Cycle to work scheme

Season ticket loans

Staff discounts

Incentive schemes

Exclusive retailer discounts

Job summary

H&T Group Ltd is seeking a Deputy Store Manager in Wolverhampton to lead a motivated team and deliver personalised, exceptional service to customers. You will support the Store Manager, help drive store performance, and ensure regulatory and company standards are met.

No prior pawnbroking experience is required as comprehensive training is provided to build confidence and support across all aspects of the role.

Qualifications

• Passion for high standards and delivering exceptional customer and team experiences.
• Excellent verbal and written communication skills.
• A strong desire to lead, support, and develop others.
• A customer-first mindset with a proactive attitude.
• Previous supervisory or management experience in a financial services or customer-facing role.
• Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required.

Responsibilities

• Support and motivate colleagues to achieve store goals and deliver outstanding service.
• Help train and develop a flexible, multi-skilled team that meets customer needs with confidence and care.
• Ensure a welcoming, professional in-store environment where every customer receives the right outcome for their situation.
• Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations.
• Drive performance and support the team in achieving key financial targets.
• Collaborate with the wider area team, sharing insights and best practices to support overall business success.
• Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption.

Skills

Leadership

Customer service

Team motivation

Communication

Multilingual (bonus)

Job description

H&T Group Ltd is seeking a Deputy Store Manager in Wolverhampton to lead a motivated team and deliver personalised, exceptional service to customers. You will support the Store Manager, help drive store performance, and ensure regulatory and company standards are met.

No prior pawnbroking experience is required as comprehensive training is provided to build confidence and support across all aspects of the role.