Deputy Store Manager: Lead, Coach & Drive Results

B&M Retail; Sunderland; Vor Ort; GBP 28.000 - 38.000; Vollzeit

Benefits dieser Stelle

Store discount

Discount portal access

Zusammenfassung

B&M Retail in Pallion, Sunderland, is seeking a Deputy Store Manager to lead the store in the Store Manager's absence and drive outstanding customer service. This hands-on leadership role requires you to own the shop floor, coach a busy team, and push sales and standards across days, evenings, weekends and bank holidays.

You will partner with the Store Manager to develop people, improve KPIs, and maintain a great discount retailer experience for customers.

Qualifikationen

• Experience leading a retail team in a fast-paced environment.
• Ability to coach and develop colleagues to deliver high standards.
• Strong customer service focus and pride in delivering a great shopping experience.

Aufgaben

• Support the Store Manager in driving sales, performance and store standards
• Take ownership of the shop floor, leading by example every day
• Step up to run the store in the Store Manager's absence
• Lead, coach and motivate your team to deliver their best
• Drive KPIs and identify opportunities to improve performance
• Experience managing a fast-paced retail or high turnover environment
• A strong team player with the confidence to step up and lead
• A passion for coaching and developing others
• Pride in delivering a great customer experience and high standards
• A hands-on attitude - ready to get involved in all areas of the store

Kenntnisse

Leadership

Coaching

Customer focus

Teamwork

Hands-on leadership

Jobbeschreibung

B&M Retail in Pallion, Sunderland, is seeking a Deputy Store Manager to lead the store in the Store Manager's absence and drive outstanding customer service. This hands-on leadership role requires you to own the shop floor, coach a busy team, and push sales and standards across days, evenings, weekends and bank holidays.

You will partner with the Store Manager to develop people, improve KPIs, and maintain a great discount retailer experience for customers.