Deputy Store Manager - Full Time - 39 hours

Pets at Home; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading pet care business as a Deputy Store Manager in Bristol Eastgate, where your passion for pets and retail will shine. In this engaging role, you'll collaborate closely with the Store Manager to ensure exceptional customer experiences while managing daily operations. Your leadership will inspire a dedicated team, driving sales and maintaining high standards in a vibrant community hub. With comprehensive training and development opportunities, you'll be equipped to deliver outstanding service and care. This is an exciting chance to make a meaningful impact in a dynamic environment that celebrates diversity and values your unique contributions.

Benefits

Annual bonus opportunities

28 days paid leave

Birthday off

Life assurance (4x salary)

4% company pension contribution

Colleague discounts (20% off Pets at Home)

Qualifications

• 1+ year of management experience in retail is required.
• Strong communication and leadership skills are essential.

Responsibilities

• Lead and inspire the team for a customer-focused environment.
• Oversee store operations, including recruitment and stock management.

Skills

Management Experience

Communication Skills

Leadership Skills

Customer Service Skills

Education

Retail Management Experience

Job description

Deputy Store Manager – Bristol Eastgate

Who are we?
We’re Pets at Home, one of the UK’s leading pet care businesses. If you’re passionate about pets, you’ll love our Pet Care Centres, which include everything from pet products and grooming salons to Vets for Pets practices. Our centres are hubs of the community, bringing people together to help local pet owners provide the best care for their companions.

What’s the role?
We’re looking for a Deputy Store Manager to join our team in Bristol Eastgate. As the Deputy Store Manager, you’ll work closely with the Store Manager to oversee the store’s day-to-day operations and ensure the best possible experience for our customers and their pets. When the Store Manager is unavailable, you’ll take full responsibility for the store, leading the team and managing all aspects of the business, from recruitment and performance management to stock control and maintaining our high standards.

Your key responsibilities will include:

1. Inspiring and leading your team to create a fun, engaging, and customer-focused environment.
2. Driving sales performance and achieving key KPIs.
3. Overseeing store operations, including recruitment, stock management, and compliance with health and safety.
4. Acting as Duty Manager when the Store Manager is unavailable.
5. Leading by example and contributing to the store’s overall success.

We’ll provide comprehensive training and development opportunities to ensure you have the skills and knowledge to deliver exceptional service and care to our customers and their pets.

Who are we looking for?
We’d love to hear from you if you:

1. Have at least 1 year of management experience in a retail environment.
2. Are passionate about retail and delivering exceptional results.
3. Are flexible to work a 7-day shift pattern, including weekends and bank holidays.
4. Have excellent communication and leadership skills to engage and inspire your team.
5. Are ready to commit to 6 months of training, covering customer service, health and safety, and pet care.

About our Pet Care Centre
The Pet Care Centre in Bristol Eastgate is strategically located near a variety of local amenities, providing a great working environment. Just a short distance away, the Eastgate Shopping Centre offers a range of shops, cafes, and restaurants, perfect for grabbing a quick lunch or enjoying a meal after work. For those who love the outdoors, nearby St. George Park features beautiful green spaces, playgrounds, and picturesque walking paths, ideal for a refreshing break. The vibrant city of Bristol is also just a short journey away, where you can explore an array of cultural attractions, including museums, galleries, and the famous Harbourside. With excellent transport links, including bus routes and access to the M4 and M5 motorways, commuting is convenient and straightforward.

Benefits

We reward our management team with a comprehensive package designed to support your well-being, including:

1. Annual bonus opportunities.
2. 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
3. Your birthday off to celebrate in style.
4. Life assurance worth 4x your annual salary.
5. A 4% company pension contribution.
6. Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products.

Click here to read our Values & Behaviours

Click here for more details and other benefits

Join Us!

Pets just see people—they don’t discriminate, and neither do we. We celebrate the diversity of our colleagues and encourage you to be yourself. Even if your skills don’t perfectly align, your unique contribution through your values and behaviours could make you a great fit for our team.

Don’t wait—apply now! We may close the vacancy early due to high interest.