Deputy Store Manager

Bestway Retail; Newport; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity for a Deputy Store Manager at a leading retail firm in Newport. You will coach the store team, enhance customer experiences, and ensure compliance with brand standards. This full-time role offers growth and development in a vibrant retail environment focused on customer service excellence.

Qualifications

• Experience of delivering a compliant environment through adherence to processes.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Coach and develop store team to ensure outstanding customer service.
• Resolve all issues affecting customer experience promptly.
• Manage controllable costs, focusing on people costs specifically.

Skills

Excellent communication skills

Strong decision-making skills

Ability to manage a team

Job description

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We have an exciting opportunity for a Deputy Store Manager to join our Store. If you are passionate about leadership and customer service, we would love to hear from you!

As the Deputy Store Manager, you support the Store Manager and lead your store team in ensuring the best possible customer experience whilst maximising profit and ensuring compliance in all legislative areas.

With close links to our head office teams, you will have excellent communication skills, be able to adapt to new innovations and ways or working and take pride in being the ambassador for the Bargain Booze standards of practice.

Your main responsibilities:

• Coach and develop store team to deliver outstanding service, and facilitating as much interaction on the shop floor as possible
• Present the store in-line with the company brand standards guidelines
• Promptly resolve or report all issues affecting the customer experience
• Communicate positively with all colleagues, offering advice and assistance when needed
• Build relationships with the local community to develop a positive representation of the brand
• Develop understanding of support departments and use knowledge to optimise the customer experience
• Identify opportunities to improve store performance and support activities to generate additional business
• Help deliver action plans to develop and improve store performance
• Ensure store control guidelines are followed by all team members
• Manage all controllable costs, with a particular focus on people costs
• Encourage, plan and lead team participation in all promotional activity
  
  

About You

• Excellent communication skills
• High personal and professional standards
• Strong decision-making skills, and a sense of responsibility
• Experience of delivering a compliant environment through adherence to processes and procedures
• Experience in effectively managing and motivating a team
• The ability to effectively delegate tasks and activities
• The ability to work under pressure and deal with challenging situations professionally
• The ability to manage a diverse range of activities - to prioritise and multitask
• Sound business awareness, with the ability to comprehend and respond to business reports
  
  

What next?

If you are looking to launch, or grow, an exciting career in a company that values progression and development! Choose “Apply now” to fill out our short application and submit your CV!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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