Deputy Store Manager

Clarks; Winchester; On-site; GBP 24,000 - 32,000; Full time

Job summary

Join Clarks as a Sales & Service Manager in Winchester, where you’ll lead a dynamic team and set the standard for exceptional customer service. Enjoy a fulfilling career with generous benefits, including education grants and employee discounts, all within a brand that values innovative shoemaking and sustainability.

Benefits

Free Shoes

Clarks Discount

Education Grants

Flexible Family Leave

Employee Assistance Programme

Generous Holiday Allowance

Company Pension Scheme

Store Performance Bonus

Qualifications

• Previous retail experience required.
• Ability to inspire and lead a team.
• Strong communication skills essential.

Responsibilities

• Set an example of customer service and sales performance.
• Run the shop floor and support team members.
• Manage customer service issues while using retail IT.

Skills

Customer Service

Team Leadership

Communication

Merchandising

Retail IT

Job description

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Store performance bonus on top of pay
Free Shoes
Clarks Discount
Education Grants

Deputy Store Manager is known in Clarks as Sales & Service Manager.

The salary advertised is for a full time position, if part time the salary will be pro rata.

As a Sales and Service Manager, you’ll set a shining example of customer service and sales performance for your team. Running the shop floor, merchandising and supporting your team, the unique customer experiences you’ll create demonstrate why Clarks stores hold such a special place on the high street for two centuries.

You’ll be well rewarded here. First off, you’ll be given a free pair of shoes to wear for work and you’ll receive a discount card that’ll give you a third off on up to a further 20 pairs of Clarks shoes each year. You and your family will also have access to our Employee Assistance Programme which supports wellbeing too.

We’re all about career development. You’ll get all the training and encouragement you need to progress. Work with us for a couple of years and you’ll be able to access education grants to help with tuition costs for you and your family.

Flexible family leave, employee life cover and maternity/adoption cover—you’ll get great quality of life in return for the great work you do with us. Joining a business that’s serious about meeting its Sustainable Development Goals and donates to the Retail Trust, you’ll be helping build a better future for you, your family and the industry you work in.

What we need from you

You’ll have shown your abilities in retail before—that’s why you’ll be confident stepping into the role of Sales and Service Manager. A great communicator, you’ll inspire your team to smash their targets and build great relationships throughout the business. Using retail IT, building rapport and handling customer service issues often all at once, your energy will make you an asset to the team (able to deputise for the manager when required) and you’ll be looking at more senior roles before long.

About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. Sparking revolutions and defining generations, Clarks’ archive of over 22,000 pairs includes the inimitable Desert Boot and Wallabee – and a ground-breaking combination of invention and craftsmanship remains at the heart of what the brand does now. Cutting-edge collaborations with cultural icons and KOLs, taking strides in social change, reimagining legendary silhouettes, and making shoes that move with the world ahead – Clarks is never standing still.

The benefits

As well as a rewarding career, development opportunities and a competitive salary, you’ll also enjoy a generous holiday allowance and the opportunity to join the company pension scheme.