Deputy Service Manager Supported Living

Forbes Solicitors; Selsley; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

33 days annual leave

Training and career development

Flexible pay options via Wagestream

Wellbeing support

Discounts on mobiles

Family-friendly policies

Job summary

Hft is seeking a Deputy Service Manager at Ryeford Court to lead and inspire a team delivering safe, inclusive, person-centred support for adults with learning disabilities. You will work with the Service Manager to create empowering living environments across several services.

Youll spend time on shift, mentor staff, ensure safety and quality, and build trusted relationships with families and external agencies to enhance outcomes and independence for those supported.

Qualifications

• Experience managing supported living services for learning disabled adults.
• Commitment to person-centred values and high-quality care.
• Willingness to undertake apprenticeship qualification if needed.

Responsibilities

• Spend at least 20% of your time on shift supporting your team and mentoring colleagues.
• Lead by example, promoting kindness, respect and person-centred values in daily practice.
• Coordinate and oversee person-centred support across multiple services for consistency and quality.
• Keep services safe and compliant, focusing on positive outcomes for the people supported.
• Provide feedback, guidance, and development for team members; build strong relationships with families and partners.

Skills

Leadership

Mentoring

Communication

Problem solving

Education

Level 4 Lead Practitioner Diploma in Adult Care

Level 3 Diploma with apprenticeship option

Job description

Lead with Purpose. Inspire Independence.

At Hft, a leading Social Care provider, we stand alongside learning-disabled adults, empowering them to live life their way. As a Deputy Service Manager, you’ll work closely with the Service Manager to create supported living services that provide genuine choice, independence, and opportunities to achieve goals.

You’ll lead and inspire your team to deliver safe, inclusive, and person-centred support, turning everyday moments into experiences that bring dignity, skill-building, and belonging. Your leadership will have a direct, positive impact on the lives of the people we support. We support four young males at this complex service, living in four self-contained flats with access to a lovely shared garden. Each individual has access to their own vehicle and they enjoy getting out and about with their support team.

Here at Ryeford Court, we support 9 adults who have complex care needs. We support with PEG feeding, epilepsy and mobilising with wheelchairs. It is a busy environment where no two days are the same. Whilst many of the supported people like to go out into the community using Hft's shared vehicle, others like to be supported at home and they enjoy arts and crafts, listening to music and watching the latest blockbuster on the tv.

What you'll be doing

• Spend at least 20% of your time on shift, supporting your team, role-modelling great practice, and mentoring colleagues
• Lead by example, promoting kindness, respect, and person-centred values in everyday practice
• Coordinate and oversee person-centred support across multiple services, ensuring consistency and quality
• Keep services safe, compliant, and focused on positive outcomes for the people we support
• Observe and support your team’s practice, offering constructive feedback and guidance for continuous improvement
• Encourage and develop your team, helping them grow in confidence, skills, and expertise
• Build open, trusting relationships with families, carers, partners, and external agencies

• Support your Service Manager by stepping in when needed, ensuring services run smoothly and consistently
• Take part in the on-call duty manager rota and occasionally support in other services, helping the wider team as needed

Who You Are

• Experience managing supported living services for learning disabled adults
• A Level 4 Lead Practitioner Diploma in Adult Care or hold a Level 3 diploma and be willing to undertake this apprenticeship qualification within an agreed reasonable timescale as part of a development plan
• Strong leadership skills that inspire and develop your team
• A proactive, solution-focused approach to delivering excellent services
• Excellent communication and relationship-building skills

Life at Hft

Joining Hft means becoming part of a team that believes every learning disabled adult should have the opportunity to live life their way. We’re a social care provider with a clear focus on the people we support, and we’re committed to delivering high-quality, sustainable services.

In this role, your leadership will directly influence how people achieve their goals, build independence, and engage with their communities. You’ll be part of a warm, inclusive environment where your guidance helps teams grow, take initiative, and deliver experiences that truly matter.

Our values guide everything we do: we’re kind and compassionate, inclusive, positive, and solution-focused, with a clear vision for the best possible life for everyone we work alongside.

What We Offer

• A role with real impact, where your leadership empowers others
• A warm, supportive, and inclusive team culture.
• A role with real impact, where your work empowers others.
• 33 days’ annual leave (including bank holidays)
• Access to award-winning training and career development
• Flexible pay options via Wagestream
• Wellbeing support including Digital GP, counselling, and mental health services
• Discounts on mobiles, life assurance, and referral rewards
• Family-friendly policies and return-to-work bonuses

Accessibility:

We believe everyone should have the support they need to succeed. If you require any reasonable adjustments during the application process or in the role itself, Hft - proudly a Disability Confident Employer - is committed to ensuring disabled people can apply, succeed, and thrive with us.

Background checks:

We’re committed to keeping the people we support safe, so this role requires a satisfactory DBS and background checks. Don’t worry; we’ll guide you through the process.