Deputy Service Manager *Internal*

Ncic; Carlisle, Whitehaven; Hybrid; GBP 49,000 - 57,000; Full time

Benefits offered by this job

27-day holiday scheme rising to 33

NHS Discounts

Salary Sacrifice schemes including leæ

Vivup counselling

Job summary

North Cumbria Integrated Care NHS Foundation Trust is seeking a Band 7 Deputy Service Manager to support the Emergency Care Collaborative's operational management and drive service improvements across sites in Carlisle and beyond.

You will assist the General Manager with performance, staff management, and governance, share responsibility for financial balance, and participate in shift patterns to meet service needs, with DBS clearance and relocation support as applicable.

Qualifications

• Excellent analytical skills with ability to grasp detail.
• Excellent communication, negotiation and presentation skills.
• Ability to effectively resolve conflict.
• Innovative and creative in producing future service developments.
• Leadership skills.
• Ability to priorities work to meet deadlines.

Responsibilities

• Assist the General Manager and Deputy General Managers with the operational management of the Emergency Care Collaborative.
• Hold delegated responsibility for key areas of service delivery, for example, operational and performance management in relation to constitutional standard waiting times and achieving financial balance.
• Actively support the achievement of objectives within both corporate and Collaborative agenda.
• Participate in any shift system which is associated with this role outside of normal working hours, in order to fulfil the requirements of the base service and also the wider Trust.
• At times Portfolios will change depending upon Trust requirements in the best interests in service delivery
• The post holder may be expected to work across multiple sites
• Provide operational management for the whole Trust if required
• Deputise for the Service Manager as designated
• Responsibility is held for the effective management of staff in HR issues, including recruitment, appraisal, grievance, disciplinary and sickness absence.
• Support delivery of the maintenance and successful achievement of local and national performance management targets.
• Ensure that ward/departments maintain the highest standards and performance requirements under corporate and clinical governance procedures.
• Support improvement / developments of service.

Skills

Analytical thinking

Communication

Negotiation

Presentation

Conflict resolution

Leadership

Prioritisation

Education

Management diploma or equivalent

Tools

EITS IT skills

Job description

Would you like to join a centre of excellence in rural and remote healthcare?

Site Cumberland Infirmary Carlisle of West Cumberland Hospital Town Carlisle or Whitehaven Salary £49,387 - £56,515 per annum pro rata Salary period Yearly Closing 03/11/2026 23:59 Interview date 12/11/2026

Job overview

INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY

The Emergency Care Collaborative have an exciting opportunity for a Band 7 Deputy Service Manager to help support the operational management team. The individual will provide a key operational role to support the senior team to drive service improvements.

Interview will be held on 12th November

Main duties of the job

• Assist the General Manager and Deputy General Managers with the operational management of the Emergency Care Collaborative.
• Hold delegated responsibility for key areas of service delivery, for example, operational and performance management in relation to constitutional standard waiting times and achieving financial balance.
• Actively support the achievement of objectives within both corporate and Collaborative agenda.
• Participate in any shift system which is associated with this role outside of normal working hours, in order to fulfil the requirements of the base service and also the wider Trust. These arrangements may vary from time to time depending upon Trust requirements in the best interests in service delivery.
• At times Portfolios will change depending upon Trust requirements in the best interests in service delivery
• The post holder may be expected to work across multiple sites
• Provide operational management for the whole Trust if required
• Deputise for the Service Manager as designated
• Responsibility is held for the effective management of staff in HR issues, including recruitment, appraisal, grievance, disciplinary and sickness absence.
• Support delivery of the maintenance and successful achievement of local and national performance management targets.
• Ensure that ward/departments maintain the highest standards and performance requirements under corporate and clinical governance procedures.
• Support improvement / developments of service.

Working for our organisation

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Detailed job description and main responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligiblevacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £20.00 + Administration cost of £6.50 = £26.50. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £41.00 + administration cost of £6.50 = £47.50. Deducted from salary over a 4 month period or a one-off payment.

N CIC can offer successful future employees the following benefits:

• 27-day holiday scheme rising to 33 after 10 years
• NHS Discounts*
• Salary Sacrifice schemes including lease cars and Cycle to Work*
• Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date

Person specification

Skills

• Excellent analytical skills with ability to grasp detail.
• Excellent communication, negotiation and presentation skills.
• Ability to effectively resolve conflict.
• Innovative and creative in producing future service developments.
• Ability to deal with HR issues.
• Leadership skills.
• Ability to priorities work to meet deadlines.

Knowledge

• Modernisation and change techniques.
• Continuing professional development with portfolio.

Experience

• Implementation of national policy.
• Managing a budget.
• Management of change.
• Acute / Community hospital experience

Qualifications

• Management diploma or equivalent.
• Essential IT skills (EITS) or equivalent.