Deputy Service Manager

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 21,000 - 28,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking an enthusiastic administrative candidate to support the Day Treatment Unit (DTU) at Churchill Hospital. The role focuses on ensuring timely chemotherapy delivery, liaising with pharmacists and clinicians, and coordinating documentation and patient queries.

You will work as part of a busy DTU team, maintaining databases, supporting transport bookings, and covering for colleagues as needed while upholding compassionate patient care during

Qualifications

• Good general level of education (e.g. 5 GCSEs/BTEC grade C or above or equivalent) including Maths & English.

Responsibilities

• Use electronic software packages (e.g. ARIA) to coordinate prescribing of chemotherapy by Doctors and screening by pharmacists, updating documentation.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Education

GCSE Maths & English

Tools

ARIA

Job description

Are you looking for a career where you can really make a difference and at the same time learn valuable new skills? Our administrative staff provide essential support to the clinical teams striving to ensure the patients' experience is what we would expect for our own family and friends. Because we understand and value the contribution of administrative staff in our teams we invest in training and development to make sure our staff are equipped with the right skills and knowledge. We are looking for an enthusiastic and motivated individual to join our administrative team within the Day Treatment Unit. This pivotal role is key to ensuring that the correct chemotherapy drugs are available in time for the patient to receive chemotherapy treatment. You will need to possess good communication and interpersonal skills as an important element to this role is the liaison between pharmacists, clinicians and the drug suppliers. This busy role will require you to be highly organised, have attention to detail and possess the ability to work individually as well as part of a larger team. If you would like to make a positive contribution to a patient's care experience, then we would like to hear from you., To be a member of the Day Treatment unit (DTU) and provide a comprehensive administrative support to the DTU nurses and service based at the Churchill Hospital and is efficiently managing the processes underpinning: management of our databases (EPR, ARIA) chemotherapy delivery across day services, helping with patient query's and booking transport. Be able to have sensitive and compassionate manner with patients and relatives who are in relative states of emotional distress in view of delicate nature of the disease. To participate in cover arrangements of any member of the team, for training, annual leave or sick leave, as required and potentially on another site. To have a clear understanding of our policies and procedures and to participate in the implementation of unit polices and service development.,

• Use electronic software packages (eg ARIA) to co-ordinate the prescribing of chemotherapy by Doctors, its screening by pharmacists and receipt of prescriptions by the relevant pharmacy departments and being responsible for updating all relevant documentation.
• Be proactive in liaising with doctors and pharmacists to ensure that all chemotherapy is prescribed and screened, ideally 48 hours in advance.
• Liaise daily with nursing staff, providing a status report detailing the stage at which patients' chemotherapy prescriptions have reached in the process., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
• Good general level of education (e.g. 5 GCSEs/BTEC grade C or above or equivalent) including Maths & English

Desirable criteria

• EPR/Aria trained, Excellent communication skills both written and verbal
• Proficient in Microsoft Office
• Experience of working within the NHS/Public sector

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.