Deputy Service Manager

Independence Matters; Dereham, Attleborough; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Increasing annual leave

Wellbeing support

Employee discounts

Free parking

Discounted travel

Job summary

Independence Matters in Norfolk is seeking an experienced Deputy Manager to support the Service Manager at our Dereham and Attleborough Day Services. You will lead a care team, ensure high standards and compliant practice, and deliver person-centred support for adults with learning disabilities and older people.

The role requires strong leadership, regulatory knowledge, and a willingness to work towards a Level 5 Diploma in Leadership for Health and Social Care.

Qualifications

• Experience as Deputy Manager or similar supervisory role in health and social care.
• Strong knowledge of quality standards and regulatory requirements.
• Excellent leadership, communication, and people management skills.
• Level 5 Diploma in Leadership for Health and Social Care (or willingness to work towards).

Responsibilities

• Support the Service Manager in day-to-day running of the services.
• Deliver person-centred support for customers.
• Recruit, manage, motivate, and develop the care team.
• Contribute to audits, quality monitoring, and continuous improvement.
• Assist with resource planning and occupancy targets.
• Build relationships with customers, families, professionals, and authorities.

Skills

Leadership

People management

Regulatory knowledge

Education

Level 5 Diploma in Leadership for Health and Social Care

Job description

Salary: £36,154.67 per annum

At Independence Matters, we are dedicated to supporting people to live the lives they choose. We provide a wide range of services for adults with learning disabilities and physical disabilities, older people, and people living with dementia across Norfolk.

We are seeking an experienced and passionate Deputy Manager to support the Service Manager at our Dereham and Attleborough Day Services where we provide high-quality day opportunities for adults with learning disabilities and older people supporting them to develop new skills, build friendships, access their community, and enjoy meaningful activities that promote independence, wellbeing, and social inclusion.

What You will Be Doing

• Working alongside the Service Manager in the day-to-day running of the services, ensuring compliance and high standards of care.
• Delivering exceptional person-centred support for customers.
• Assisting with the recruitment, management, motivation, and development of a high-performing care team.
• Supporting quality monitoring activities, completing audits, and contributing to continuous service improvements.
• Contributing to effective resource planning and occupancy levels within the services.
• Building strong relationships with customers, families, healthcare professionals, and local authorities.
• For a full list of responsibilities, please refer to the Job Description available on our website.

What We are Looking For

• Previous experience as a Deputy Manager, Team Manager, Senior Support Worker, or in a similar supervisory role within a health and social care setting.
• Strong knowledge of quality standards, regulatory requirements, and best practice.
• Excellent leadership, communication, and people management skills.
• Level 5 Diploma in Leadership for Health and Social Care (or willingness to work towards).

Additional Information

Date(s) of interviews: 11th & 12th November 2026

• This role is subject to an Enhanced DBS check and satisfactory recruitment compliance checks.
• A full UK driving licence and access to a vehicle insured for business use are essential, as regular travel across Norfolk will be required.
• The post holder will participate in an out-of-hours on-call rota, including evenings and weekends.

Benefits

• Enjoy increasing annual leave, wellbeing support, employee discounts, free parking, discounted travel, and much more.

Please note: Independence Matters does not hold a sponsorship licence and is therefore unable to consider applications from individuals requiring sponsorship to work in the UK.