Deputy Manager

Shaftesbury group; Norwich; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Birthday Leave

CQC Reward Scheme

Recognition and Reward

Learning and Development

25 days annual leave

Pension Scheme

Employee Assistance Programme

Job summary

Shaftesbury John Grooms Court in Norwich is seeking an experienced Deputy Manager to help lead a residential service for adults with physical and intellectual disabilities. You will provide compassionate, person-centred care and support a team to deliver high-quality outcomes.

The role requires a Level 5 Diploma in Health and Social Care (or willingness to work towards it) and CQC registration, with a focus on safeguarding, governance and continuous improvement.

Qualifications

• CQC registered and capable of leading care teams.
• Level 5 Diploma in Health and Social Care or willing to work towards it.
• Experience leading teams within health and social care services.
• Passionate about delivering outstanding person-centred support.
• Knowledgeable in safeguarding, compliance and quality standards.
• Excellent communication and leadership skills.
• Committed to empowering both colleagues and service users.

Responsibilities

• Supporting and developing high-performing care teams.
• Leading on quality assurance, compliance and regulatory standards.
• Implementing and improving systems, processes and procedures.
• Promoting positive outcomes for the people we support.
• Supporting service growth and development opportunities.
• Building relationships with families and external agencies.
• Maintaining a culture of excellence, inclusion and continuous improvement.
• Acting as a positive role model and leader within the service.

Skills

CQC Registered

Leadership

Team management

Person-centred care

Safeguarding knowledge

Communication

Empowerment

Education

Level 5 Diploma in Health and Social Care

Job description

Deputy Manager

Location: John Grooms Court, Norwich

Salary: £16.27 per hour

Hours Per Week: 40

Lead with Purpose. Inspire Excellence. Change Lives.

Are you an experienced care leader ready to take the next step in your career?

At Shaftesbury John Grooms Court, we're looking for an ambitious and compassionate Deputy Manager to help lead our service and make a lasting difference to the lives of people with physical and intellectual disabilities.

We're seeking a candidate who holds a Level 5 Diploma in Health and Social Care, ( or willing to work towards this) with the leadership skills, experience and passion to deliver exceptional person-centred support.

Please note: This role does not qualify for visa sponsorship, as it does not meet the Home Office salary requirements.

About Shaftesbury

At Shaftesbury, we believe every person deserves the opportunity to live a full, flourishing and meaningful life.

Guided by our values of being Open, Enabling, Inclusive and Courageous, we provide high-quality support across adult care, children's services and education. We are committed to creating caring communities where people are empowered to thrive, achieve their goals and live as independently as possible.

We're looking for people who share our vision and who are passionate about delivering outstanding care and support every day.

About the Service

John Grooms Court is a unique residential service in Norwich, providing accommodation and support for adults with physical and intellectual disabilities.

The service comprises:

• 25 single-occupancy, self-contained flats
• Two shared flats designed for two people

This vibrant community enables the people we support to enjoy independence while receiving personalised support tailored to their individual needs, aspirations and goals.

About the Role

As Deputy Manager, you'll play a pivotal role in ensuring the highest standards of care, quality and compliance across the service.

Working alongside the management team, you'll provide leadership, guidance and support to colleagues while helping to shape and continuously improve service delivery.

This is a fantastic opportunity for someone who wants to combine operational excellence with truly person-centred care.

Your responsibilities will include:

• Supporting and developing high-performing care teams
• Leading on quality assurance, compliance and regulatory standards
• Implementing and improving systems, processes and procedures
• Promoting positive outcomes for the people we support
• Supporting service growth and development opportunities
• Building effective relationships with families, professionals and external agencies
• Ensuring a culture of excellence, inclusion and continuous improvement
• Acting as a positive role model and leader within the service

What You'll Bring

• CQC Registered
• Qualified to Level 5 in Health and Social Care
• Experienced in leading teams within health and social care services
• Passionate about delivering outstanding person-centred support
• Knowledgeable in safeguarding, compliance and quality standards
• A confident communicator with excellent leadership skills
• Dedicated to empowering both colleagues and the people we support

Why Join Shaftesbury?

At Shaftesbury, we know our people are our greatest asset. That's why we offer a range of benefits that recognise and reward the incredible work our colleagues do every day.

Our Benefits Include:

• Birthday Leave Opportunity Take your birthday off using your annual leave entitlement and enjoy your special day your way.
• CQC Reward Scheme Services rated Good receive a £30 gift voucher for all staff. Services rated Outstanding receive a £50 gift voucher for all staff.
• Recognition and Reward Be recognised for going above and beyond with Executive Leadership Team recognition and vouchers of up to £50.
• Excellent Learning and Development Comprehensive training and ongoing development opportunities to support your career progression.
• Generous Annual Leave 25 days annual leave plus bank holidays, increasing to 28 days plus bank holidays after five years' service.
• Pension Scheme
• Employee Assistance Programme Providing confidential advice, guidance and wellbeing support when you need it most.