Deputy Operations Manager - Surgical Services & Pathways

East Kent Hospitals NHS Trust; Ashford; On-site; GBP 32,000 - 42,000; Full time

Job summary

East Kent Hospitals University NHS Foundation Trust is seeking a Deputy Operations Manager to lead and support the General Surgery and Colorectal Directorate. You will collaborate with the Operations Manager, Clinical Leads and multidisciplinary teams to ensure safe, efficient patient pathways and timely care.

The role focuses on coordinating outpatient and inpatient pathways, monitoring performance, managing waiting lists and staff rotas, and delivering service improvements within a dynamic

Qualifications

• NHS operational management experience
• Excellent communication and leadership skills
• Ability to analyse performance data and manage waiting lists

Responsibilities

• Support the operational delivery of General Surgery and Colorectal services, and cross-cover with Gastroenterology.
• Coordinate medical staffing rotas, leave and service cover arrangements.
• Monitor performance against national and local targets, including RTT standards.
• Lead and support administrative and reception teams.
• Manage clinic capacity, waiting lists and patient pathways.
• Investigate operational issues and implement service improvements.
• Build effective relationships with clinical and corporate colleagues.
• Contribute to workforce planning and performance reporting.

Job description

East Kent Hospitals University NHS Foundation Trust is seeking a Deputy Operations Manager to lead and support the General Surgery and Colorectal Directorate. You will collaborate with the Operations Manager, Clinical Leads and multidisciplinary teams to ensure safe, efficient patient pathways and timely care.

The role focuses on coordinating outpatient and inpatient pathways, monitoring performance, managing waiting lists and staff rotas, and delivering service improvements within a dynamic