Deputy Operations Manager

East Kent Hospitals University NHS Foundation Trust; Sevington; On-site; GBP 42,000 - 52,000; Full time

Job summary

East Kent Hospitals University NHS Foundation Trust is seeking a Deputy Operations Manager to support the General Surgery and Colorectal Directorate. You will work with the Operations Manager, clinical leads, and multidisciplinary teams to deliver safe, high-quality patient services and efficient pathways.

The role focuses on operational management of outpatient and inpatient pathways, performance monitoring, waiting list management, medical staffing coordination, and service improvement.

Qualifications

• NHS operational management experience.
• Excellent communication skills.
• Leadership experience in multidisciplinary teams.

Responsibilities

• Oversee operational management of outpatient and inpatient pathways.
• Monitor performance against targets and RTT standards.
• Manage waiting lists and clinic capacity.
• Coordinate medical staffing rotas, leave and service cover.
• Lead and support administrative and reception teams.
• Support service improvements and performance reporting.

Skills

Operational management

Leadership

Communication

Performance monitoring

Data analysis

Job description

An exciting opportunity has arisen for a highly motivated and organised individual to join our General Surgery and Colorectal Directorate as a Deputy Operations Manager.

Working closely with the Operations Manager, Clinical Leads, Consultants and multidisciplinary teams, the post holder will play a key role in supporting the delivery of safe, effective and high-quality patient services. The role involves operational management of outpatient and inpatient pathways, performance monitoring, waiting list management, medical staffing coordination and service improvement initiatives.

The successful candidate will lead and support administrative teams, contribute to the delivery of key national targets including RTT, and work collaboratively across services to ensure patients receive timely care. They will be responsible for managing competing priorities, analysing performance data, resolving operational challenges and supporting the day-to-day running of the service.

This role is ideal for an individual with NHS operational management experience, excellent communication and leadership skills, and a passion for improving patient care and service performance. The post offers an excellent opportunity to develop management experience within a dynamic and evolving surgical specialty.

• Support the operational delivery of General Surgery and Colorectal services, and cross-cover with Gastroenterology.
• Coordinate medical staffing rotas, leave and service cover arrangements.
• Monitor performance against national and local targets, including RTT standards.
• Lead and support administrative and reception teams.
• Manage clinic capacity, waiting lists and patient pathways.
• Investigate operational issues and implement service improvements.
• Build effective relationships with clinical and corporate colleagues.
• Contribute to workforce planning and performance reporting.

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.