Deputy Manager- Supported Living/Domiciliary Care

BENEDON HEALTHCARE LIMITED; Birmingham; On-site; GBP 32,000 - 35,000; Full time

Job summary

Benedon Health Care Limited is seeking a Deputy Manager to lead care services in Birmingham. You will work with the Registered Manager to ensure safe, person-centred care and supervise the care team to maintain high standards.

Role involves rostering, staff development, risk assessments, care planning and liaising with families and professionals. The position is full-time, permanent, offering £32,000-£35,000 depending on experience.

Qualifications

• Experience in health or social care, including domiciliary care.
• Experience as Deputy Manager, Care Coordinator or Senior Care Worker.
• Experience supervising or managing care staff.
• Full UK driving licence and access to a vehicle.
• Experience using Birdie or similar digital rostering platform.
• Experience invoicing or billing in a care setting.
• Understanding of safeguarding, risk management and CQC requirements.

Responsibilities

• Support the Registered Manager with day-to-day service management.
• Assist with staff recruitment, induction and training.
• Manage staff rotas and ensure safe staffing levels.
• Prepare and review care plans and risk assessments.
• Deputise for the Registered Manager during periods of absence.
• Liaise with families, healthcare professionals and external agencies.

Skills

Leadership

Staff management

Rostering

Communication

Decision making

Education

Health & Social Care Level 3+

Tools

Birdie rostering

Job description

Salary: £32,000 - £35,000 per annum, depending on experience

Hours: Full-time

Contract: Permanent

Start date: As soon as possible, subject to satisfactory pre-employment checks

About Benedon Health Care:

Benedon Health Care is a growing, CQC-registered care provider delivering person-centred care and support to adults in their own homes and in supported living settings across Birmingham. We support people with a range of needs, including dementia, learning disabilities, mental health conditions, physical and sensory impairments, and more, always with a focus on dignity, independence and choice.

The Role:

As Deputy Manager, you will work closely with the Registered Manager to make sure our services are safe, effective and person-centred, while supporting our care team to deliver a consistently high standard of care. You will help oversee the day-to-day running of the service and deputise for the Registered Manager when required.

Key Responsibilities:

• Support the Registered Manager with the day-to-day management of the service
• Assist with staff recruitment, induction, training and ongoing development.
• Carry out staff supervisions and contribute to performance management.
• Manage and control staff rotas through Birdie, our online care management system, ensuring safe and appropriate staffing levels at all times.
• Prepare and process invoices and support accurate billing and record-keeping for the service.
• Support the preparation and review of care plans and risk assessments.
• Support the completion and review of Safe Systems of Work (SSOWs), PEEPs and other individualised care and risk-management documentation.
• Support initial and ongoing assessments of service users so that care continues to reflect individual needs, preferences and identified risks.
• Monitor the quality and consistency of care delivered, and the accuracy of care documentation and records.
• Respond appropriately to safeguarding concerns and incidents, and ensure agreed actions are implemented.
• Support compliance with CQC regulations, policies and procedures, including audits, quality monitoring and service improvement.
• Support medication governance, including reviewing medication records and escalating concerns.
• Maintain accurate and confidential care and staff records.
• Work with service users, families, healthcare professionals and external agencies, and take part in service user reviews and multidisciplinary meetings.
• Help manage complaints, concerns and compliments professionally.
• Support staff meetings and team briefings, communicating changes in care needs, procedures or service requirements.
• Deputise for the Registered Manager during periods of absence.

About You:

You are reliable, confident, compassionate and well organised, with a genuine commitment to high-quality care and the leadership skills to bring a team with you.

Essential experience and qualifications:

• Previous experience in a health or social care setting, including domiciliary care.
• Previous experience as a Deputy Manager, Care Coordinator, Senior Care Worker or similar role.
• Experience of supervising, coordinating or managing care staff.
• Level 3 or above qualification in Health and Social Care (or equivalent).
• Experience supporting CQC inspections, audits or compliance processes.
• Experience completing or reviewing care plans, risk assessments and other care-related documentation.
• Good knowledge of safeguarding, risk management, consent and person-centred care, and an understanding of the principles of the Mental Capacity Act.
• Strong understanding of CQC requirements and quality standards.
• Excellent written and verbal communication, and strong organisational and time-management skills.
• Confident using digital systems, including rostering and record-keeping platforms, with good numeracy for invoicing and basic financial administration.
• Ability to work independently and make sound decisions.
• A full UK driving licence and access to a vehicle, as required for the role.
• A strong commitment to confidentiality and professional standards.
• Previous experience using Birdie or a similar digital care and rostering platform.
• Experience of invoicing or billing within a care setting.

What We Offer:

• Salary of £32,000 - £35,000 per annum, depending on experience.
• Real opportunity to progress within a growing care organisation.
• A supportive management team and opportunities for professional development and training.
• A rewarding role where you make a genuine difference to people's lives.
• The chance to shape the continued development of Benedon Health Care.

A Great Place to Work:

Our office at Fairgate House is a spacious, professional workspace in Tyseley, with facilities that make the working day easier:

• Spacious, comfortable office space with room to work, meet and think.
• Meeting rooms for supervisions, reviews and team briefings.
• On-site car parking.
• On-site café for breakfast, lunch and coffee breaks.
• Manned reception, secure 24/7 access and CCTV.
• Fast, reliable internet.
• Tyseley train station is around a two-minute walk away, with direct links to Birmingham city centre and Solihull, and good bus links nearby.

Applications are considered on a rolling basis, so early applications are encouraged.

Benedon Healthcare Limited is committed to safeguarding the people we support and to promoting equality, diversity and inclusion. Successful applicants will need to complete DBS, reference, right-to-work and other pre-employment checks before starting. Please note that we are unable to offer visa sponsorship for this role.