Deputy Manager - Silverburn

New Look; Wallsend; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

New Look in Wallsend is seeking an energetic Deputy Manager to lead a team to deliver strong sales and unbeatable customer service in a high-street store.

You will drive KPI performance, mentor staff, manage stock and replenishment, and collaborate with the Territory Leader to shape a memorable shopping journey for customers while enjoying a fun, team‑oriented environment.

Qualifications

• Store/deputy management experience required.
• Proven track record of leading and managing a team.
• Strong commercial acumen and KPI focus.
• Excellent communication and interpersonal skills.
• Exceptional organizational skills for inventory and stock control.

Responsibilities

• Lead and inspire a team to deliver retail results and customer service excellence.
• Be accountable for store performance in collaboration with the Territory Leader.
• Drive KPI improvements related to sales, service, and stock management.
• Create a customer-obsessed shopping environment in-store.

Skills

Store leadership

Team management

KPI achievement

Commercial acumen

Customer service

Inventory control

Communication skills

Organizational skills

Job description

THE ROLE

As our Silverburn Deputy Manager you will lead and inspire a team to deliver great results through your commerciality, collaboration, resilience and being customer obsessed.

You’ll have the opportunity to make a significant impact on our customers’ shopping experience. Take the reins, inspire a team of fashion enthusiasts, and create an unforgettable shopping journey. Don’t miss this chance to shape the future of fashion.

In your high street store, you will lead your team to create a customer obsessed atmosphere. You will be genuine in your delivery of a shopping experience that helps our customers express their individuality, personality and unique style through fashion. You will create and lead a team who support one another and deliver results…whilst having fun along the way!

You will be fully accountable for your store performance, by working alongside your Territory Leader to continually identify opportunities which will impact KPI’s, customer service, team development and overall sales – so that we are playing to win!

ABOUT YOU:

• You have previous store/deputy management experience
• You have a track record of effectively leading and managing a team
• You identify yourself as a New Look brand adorer
• You have a history of delivering and exceeding KPI’s and key objectives
• Commercial acumen
• Excellent communication and interpersonal skills to engage with customers and provide exceptional service.
• Exceptional organizational skills to handle inventory management, stock control, and order replenishment efficiently.