Deputy Manager - Reading

Whittard of Chelsea; Reading; Sur place; GBP 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Monthly product allowance

Discretionary bonus scheme

Wellbeing resources

Opportunities to connect across stores

Résumé du poste

Whittard of Chelsea in Reading is seeking a Retail Deputy Manager to support the Store Manager, lead a brilliant team, and ensure the store runs smoothly day-to-day.

You’ll oversee customer experience, coaching, and daily operations while driving performance through KPIs and hands-on leadership, ensuring the store upholds Whittard’s standards and local community engagement.

Qualifications

• Supervisory or assistant management experience in a retail environment.
• Ability to coach, motivate and lead by example.
• Strong commercial instincts with ability to read reports and use data to influence decisions.
• Proactive mindset with initiative to spot what needs doing and take action.
• Excellent organisation and time management to juggle tasks while keeping customers in focus.
• Genuine passion for delivering brilliant customer experiences and sharing product knowledge.

Responsabilités

• Lead from the front with customers, showcase the Whittard range and coach the team to bring products to life with storytelling and tastings.
• Provide live feedback, manage rotas, and motivate the team to maintain a positive, high-performing culture.
• Track KPIs such as conversion and ATV, spotting trends and implementing ideas to drive performance.
• Ensure stock counts, deliveries, H&S compliance and daily store visuals meet Whittard standards.
• Engage with local businesses and marketing activities to grow the store's reputation and reach in the community.

Connaissances

Supervisory experience

Team leadership

Commercial acumen

Proactive mindset

Organisation & time management

Customer-focused

Description du poste

Unit 27 Town Mall Walk, The Oracle Centre, Reading, RG1 2AT

At Whittard of Chelsea, we’ve been inspiring moments of tea, coffee, and hot chocolate delight since 1886. Behind every store experience is a leadership team that brings our story to life-through passion, performance, and pride.

We’re now looking for a Retail Deputy Manager to support the Store Manager in delivering exceptional service, empowering a brilliant team, and helping the store run like clockwork. Whether you’re on the shop floor with a sample tray or reviewing daily performance with the team, you’ll be a key part of what makes our Reading store special.

A Day in the Life

You’ll be a trusted co-pilot to the Store Manager-leading the team, solving challenges in real time, and ensuring everything runs smoothly behind the scenes. Your day will include:

• Customer Connection
  You’ll lead from the front-welcoming customers, showcasing our range, and making the everyday feel extraordinary. You’ll coach your team to bring our products to life through storytelling, tastings, and memorable service moments.
• Team Leadership
  From giving live feedback to managing rotas and motivating through the busy spells, you’ll set the tone for a positive and high-performing team culture. You’ll help induct, train, and develop colleagues-celebrating wins and building confidence every step of the way.
• Commercial Focus
  You’ll track KPIs like conversion and ATV, and work with your Store Manager to spot trends, adapt your approach, and implement ideas that drive performance.
• Operational Efficiency
  Stock counts, deliveries, H&S compliance-you’ll make sure the operational engine of the store is running smoothly, efficiently, and safely. You’ll also ensure the store looks brilliant and meets Whittard’s visual standards every day.
• Local Involvement
  Whether it’s connecting with local businesses or supporting marketing activity, you’ll play a key role in building the store’s reputation and reach within the local community.

What Makes You Exceptional?

We’re looking for someone who’s ready to take their next step in leadership-and do it with energy, confidence, and a love for retail.

You’ll bring:

• Experience in a supervisory or assistant management role within a retail environment.
• A natural ability to coach, motivate, and lead by example.
• Strong commercial instincts, with confidence in reading reports and using data to influence daily decisions.
• A proactive mindset-someone who spots what needs doing and takes action.
• Great organisation and time management, juggling tasks while staying customer-focused.
• A genuine passion for creating brilliant customer experiences-and sharing your product knowledge with pride.

Why Whittard?

We’re proud of our heritage, but our focus is on the future-nurturing talent, building connection, and creating career paths for people who love what we do. As a Deputy Manager, you’ll get the support to grow your skills, lead your team, and take the next step when you’re ready.

You’ll also enjoy:

• Monthly product allowance – a little treat with every pay cheque.
• Discretionary bonus scheme – because great work should be recognised.
• Wellbeing resources & family-friendly policies – because we care about the whole you.
• Opportunities to connect across stores and head office – be part of something bigger.

Sound like the next step in your journey?

The following content displays a map of the jobs location - Unit 27 Town Mall Walk, The Oracle Centre, Reading

Location

Unit 27 Town Mall Walk, The Oracle Centre, Reading