Deputy Manager - August 2026

Royal Holloway, University of London; Egham; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

22 days annual leave

8 bank holidays

Birthday day off

Contributory pension

Wellbeing support

35 hour/week

5 half-days Development Leave

Job summary

The Packhorse Deputy Manager role at Royal Holloway Students' Union offers exciting leadership in a fast-paced hospitality venue. Based at The Packhorse Pub, you will support the Packhorse Manager, drive customer service excellence, and help steer operations during busy periods.

You will lead, train and develop the venue team, ensure compliance and health and safety, and contribute to promotions and events that boost business performance. Hours are 35 per week, with occasional evening work.

Qualifications

• Hospitality leadership experience preferred.
• Experience in fast-paced environment.
• Commitment to delivering outstanding customer service.

Responsibilities

• Support day-to-day running of The Packhorse (Pub).
• Lead operations during busy periods and events.
• Develop the venue team and ensure smooth operations.

Job description

Job role: The Packhorse Deputy Manager

Location: Royal Holloway Students' Union

Salary: £34,341 - £38,334 per year

The role

We're looking for an enthusiastic and motivated Deputy Manager to support the day-to-day running of The Packhorse (Pub). Working closely with the Packhorse Manager, you'll help deliver an excellent customer experience, lead operations during busy periods, support and develop the venue team, and ensure the smooth running of events and daily activities. You'll also maintain high standards of compliance and health and safety, and play an active role in driving business performance through promotions, service improvements and operational excellence.

This is a fantastic opportunity for someone with hospitality leadership experience who enjoys working in a fast-paced environment and is passionate about delivering outstanding service.

For more information about us please look at our Job Pack here and the Job Description here.

About us

Royal Holloway Students' Union (RHSU) is a vibrant, student-led organisation at the heart of the Royal Holloway, University of London community. Dedicated to enhancing the student experience, RHSU delivers a wide range of services, activities, and opportunities that support student life, wellbeing, and development. With a strong focus on community, inclusion, and innovation, the Union plays a vital role in shaping a positive and engaging university experience.

Our work focuses on:

• Building Communities for all Students
• Building Stronger Student Voice and Representation
• Providing Inclusive Activity and Spaces
• Providing Advice and Advocating for Students

We're committed to fostering a collaborative, inclusive culture and investing in our people, infrastructure, and sustainability to ensure we're fit for the future.

If you're excited to challenge the status quo and help shape student life, we'd love to have you on our team!

Benefits

We offer an extensive benefits policy including the following:

• 22 days annual leave, rising each year up to 27 days (plus the 8 bank holidays)
• 8 extra days off during our winter closure
• Birthday day off and 0.5 day "Milestone Day" for special life events
• Employee discounts and savings opportunities
• Contributory pension scheme
• Wellbeing support including a Non-contributory Health Cash Plan and Cycle to Work Scheme
• Hours based on a 35 hour/week
• 5 half-days of Development Leave for personal or professional growth

Job Type: Full-time, Permanent

Grade and salary range: Grade 5, £34,341 - £38,334. Salary is subject to RHSU's Pay & Reward Policy.

Hours of Work: 35 hours per week. Working in the evening will be needed as part of the normal working pattern.

Closing date: Sunday 30th of August 2026