Deputy Student Accommodation Office Manager

A J RECRUIT LTD; Cranfield; On-site; GBP 25,200 - 30,800; Full time

Benefits offered by this job

Free meals

Uniform provided

20 days holiday plus bank holidays

Free Parking

Pension Scheme

Employee retail discount scheme

Job summary

A J Recruit Ltd is seeking a Deputy Student Accommodation Office Manager to oversee the day-to-day operations of the accommodation office, ensuring an outstanding service to students and residents throughout the accommodation cycle.

You'll manage allocations, maximise occupancy, coordinate arrivals, and support a small team in a busy customer-focused environment. Strong organisational and communication skills are essential.

Qualifications

• Experience in an office management, accommodation, property or customer service environment.
• Excellent organisational and administrative skills.
• Strong communication skills with the ability to deal with a wide range of people.
• Ability to prioritise a busy workload and work using initiative.
• Experience using databases or booking systems.
• Positive, proactive and solution-focused approach.
• Supervisory or team leadership experience is advantageous but not essential.
• Ability to stay calm in a fast-paced environment and take responsibility when the manager is away.

Responsibilities

• Support the day to day management of the Student Accommodation Office.
• Deliver a professional, friendly and efficient customer experience.
• Coordinate accommodation allocations and maintain high occupancy levels.
• Monitor tenancy compliance and assist with rent arrears procedures.
• Maintain accurate accommodation records, reports and performance data.
• Update accommodation systems, room information and rental charges.
• Manage student arrivals, registrations and welcome events.
• Coordinate property viewings and support recruitment/open day events.
• Liaise with internal departments to ensure a smooth student journey.
• Maintain website content and student communications.
• Identify opportunities to improve processes and service delivery.
• Ensure policies, procedures and legal requirements are followed.

Skills

Organisational skills

Administrative skills

Communication

Initiative

Booking systems

Team leadership

Customer service

Tools

Booking systems

Job description

Deputy Student Accommodation Office Manager

Salary: £28k

Monday to Friday, rotating shifts between 8:00am-4:00pm and 9:00am-5:00pm

Three Saturdays each September (with the occasional Sunday if required) to support the annual student intake.

Are you an experienced office or accommodation professional who loves delivering exceptional customer service and leading a small, supportive team?

If you're highly organised, enjoy problem solving, and thrive in a busy customer focused environment, I'd love to hear from you!!!

The Role

As Deputy Student Accommodation Office Manager, you'll support the day to day management of the accommodation office, ensuring an outstanding service is delivered to students and residents throughout the accommodation cycle.

You'll oversee accommodation allocations, help maximise occupancy, coordinate student arrivals, manage communications, and ensure processes run smoothly while supporting and motivating the team.

Key Responsibilities

• Support the day to day management of the Student Accommodation Office.
• Deliver a professional, friendly and efficient customer experience.
• Coordinate accommodation allocations and maintain high occupancy levels.
• Monitor tenancy compliance and assist with rent arrears procedures.
• Maintain accurate accommodation records, reports and performance data.
• Update accommodation systems, room information and rental charges.
• Manage student arrivals, registrations and welcome events.
• Coordinate property viewings and support recruitment/open day events.
• Liaise with internal departments to ensure a smooth student journey.
• Maintain website content and student communications.
• Identify opportunities to improve processes and service delivery.
• Ensure policies, procedures and legal requirements are followed.

About You

I'm looking for someone who has:

• Previous experience in an office management, accommodation, property, or customer service environment looking for a step up.
• Excellent organisational and administrative skills.
• Strong communication skills with the confidence to deal with a wide range of people.
• The ability to prioritise a busy workload and work using their own initiative.
• Experience using databases or booking systems.
• A positive, proactive, and solution focused approach.
• Previous supervisory or team leadership experience would be advantageous, but not essential.
• Used to a very fast paced environment, able to keep calm under pressure, and take full responsibility when the manager is on leave

Perks:

• Free meals
• Uniform provided
• 20 days holiday plus bank holidays
• Free Parking
• Pension Scheme
• Employee retail discount scheme

In return, you'll work with a friendly, supportive manager, an employer that genuinely looks after its staff, and a varied role with real responsibility and autonomy.

If you're looking for a role where you'll be part of a genuinely supportive team and work for an organisation that values its employees, we'd love to hear from you.