Deputy Manager

JR United Kingdom; Sunderland; On-site; GBP 25,000 - 35,000; Full time

Job summary

Moss, une entreprise de mode dynamique, recherche un Deputy Manager à Sunderland. Ce rôle implique de motiver une équipe, de garantir une expérience client optimale et de gérer les opérations du magasin. Les candidats doivent avoir une expérience solide dans le secteur du détail, alliant sens commercial et compétences relationnelles. Des avantages attrayants comprennent un fort rabais employé, une prime de performance et des opportunités de développement professionnel.

Benefits

Employee Discount: 70% across all stores

Team Reward Pay Scheme: Up to 15% bonus

Refer a Friend: £500 bonus

Cycle to Work Scheme

Discounted Gym Membership with PureGym

Life Insurance

Ongoing Development

Access to Moss Learning

Employee Hub access

New Baby Gift

Qualifications

• Expérience en opérations de détail et service client.
• Connaissance des tendances de la mode et du merchandising.
• Capacité à analyser les données de vente pour une meilleure performance.

Responsibilities

• Diriger le magasin en offrant une expérience client exceptionnelle.
• Soutenir le Store Manager dans le développement de l'équipe.
• Gérer les stocks et assurer un merchandising visuel de haute qualité.

Skills

Customer Service

Retail Operations

Data Analytics

Communication

Emotional Intelligence

Job description

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Deputy Manager, Sunderland, Tyne and Wear

Location: Sunderland, Tyne and Wear, United Kingdom

Client:

Moss

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

About Us:

Location: Royal Quays

Mat Cover - FTC (Fixed Term Contract)

Our vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today Moss is more than a menswear brand; we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us, this is about working Collaboratively and using Agility to forge a clear path ahead to achieve lasting success, whilst leaving a positive impact. Embracing our values strengthens us.

Purpose of the Role:

You are an inspirational role model who plays a key role assisting the Store Manager in leading all aspects of store performance. You will continually guide and motivate, ensuring all colleagues are equipped and committed to delivering performance through a consistent customer journey, creating an environment to succeed. You are an ambassador for the Brand, an expert in product, systems, and processes, with a strong background in retail management. You will possess people skills and a high level of operational efficiency and be commercially driven to move the business forward.

Key Responsibilities:

• Lead the store by providing an outstanding in-store customer experience, putting the customer at the forefront, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering bespoke advice, selling professionally and passionately.
• Support the Store Manager in driving high productivity by creating and role-modeling an environment where the team strives to achieve and exceed one transaction per hour.
• Support the Store Manager by leading and developing the team; conduct regular coaching and feedback sessions, focusing on personal development and KPI achievement, to cultivate a high-performance culture.
• Utilize sales and customer data to inform and guide interactions, ensuring every decision enhances success and customer satisfaction.
• Participate in management reviews: discussing, analyzing, and implementing plans for all commercial and operational initiatives.
• Support the colleague lifecycle from recruitment, onboarding, employee relations, and absence management in collaboration with the People Team.
• Proactively recruit Sales Associates and collaborate with the People Team for recruitment of Key Holders and Team Leaders.
• Oversee key seasonal cycles to align processes with market demands, ensuring operational responsiveness and continuity.
• Manage deliveries and stock handling promptly, adhering to stock control procedures to minimize stock loss and out-of-stocks.
• Maintain high Visual Merchandising standards, both sartorial and commercial, recognizing this as integral to the Customer experience.

What You'll Need to Succeed:

Technical:

• Experience in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
• Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
• Experience in creating diverse and brand-aligned visual displays.
• Understanding of retail business growth strategies.

About You:

• Reflects the aesthetic of Moss through personal style and presentation.
• Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges.
• Possesses emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.
• Embodies Moss's core values and behavioral competencies daily.
• Employee Discount: 70% across all stores.
• Team Reward Pay Scheme: Up to 15% bonus of gross monthly salary.
• Refer a Friend: £500 bonus for successful referrals of Managers.
• Season Ticket Loan: Support for commuting costs.
• Cycle to Work Scheme: Eco-friendly travel encouragement.
• Discounted Gym Membership with PureGym: Promoting health and fitness.
• Life Insurance: Peace of mind for colleagues.
• Ongoing Development: Tailored to your career goals from day one.
• Access to Moss Learning: Online platform for skill enhancement.
• Employee Hub: Access to benefits, recognition, wellbeing, and updates.
• New Baby Gift: Celebrating personal milestones.

If you want to learn more about Moss, our people, and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn. Please note: Moss cannot sponsor visas. Applicants must have the right to work in the UK at the time of application. We do not support visa applications or future sponsorship.