Deputy Manager

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retailer in Newcastle-upon-Tyne is seeking a Deputy Manager to assist in driving store performance. The ideal candidate will demonstrate leadership, exceptional customer service skills, and a passion for retail, ensuring a consistent and positive experience for customers. Benefits include a generous bonus scheme and various perks supporting employee wellbeing.

Benefits

70% employee discount

Generous bonus scheme

Refer a friend bonus

Financial support for commuting

Cycle to Work Scheme

Discounted gym membership

Life insurance

Tailored ongoing development

Access to online learning platform

New baby gift

Qualifications

• Experienced in retail operations and customer service.
• Knowledge of global fashion trends and inclusive tailoring.
• Proven track record in managing and developing teams.

Responsibilities

• Lead and develop a high-performing sales team.
• Ensure an outstanding in-store customer experience.
• Utilize sales data to drive interactions and decision-making.
• Manage deliveries and stock handling effectively.

Skills

Retail operations

Customer service

Data analytics

Communication

Leadership

Job description

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Deputy Manager, Newcastle-upon-Tyne, Tyne and Wear

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Client:

Moss

Location:

Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

About Us:

Location: Royal Quays

Our vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today Moss is more than a menswear brand; we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us, this is about working Collaboratively and using Agility to forge a clear path ahead to achieve lasting success, whilst leaving a positive impact. Embracing our values strengthens us.

Purpose of the Role:

You are an inspirational role model who plays a key role assisting the Store Manager in leading all aspects of store performance. You will continually guide and motivate, ensuring all colleagues are equipped and committed to delivering performance through a consistent customer journey, creating an environment to succeed. You are an ambassador for the Brand, an expert in product, systems, and processes, with a strong background in retail management. You will possess people skills, a high level of operational efficiency, and the ability to commercially drive the business forward.

Key Responsibilities:

• As a leader of the store, you showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
• You support the Store Manager in driving high productivity by creating and role-modeling an environment where the team strives to achieve and exceed one transaction per hour.
• You will support the Store Manager by leading and developing the team; conducting regular coaching and feedback sessions, focusing on personal development and KPI achievement, to cultivate a high-performance culture.
• Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
• You continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
• You actively follow the People processes and support the colleague lifecycle from recruitment, onboarding, employee relations, and absence management in collaboration with the People Team.
• You will be proactive with recruitment of Sales Associates and collaborate with the People Team for recruitment of Key Holders and Team Leaders.
• Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
• You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out-of-stocks.
• Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, recognising this as integral to the Customer experience.

What You'll Need to Succeed:

Technical:

• Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
• Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
• Experienced in creating diverse and brand-aligned visual displays.
• Understanding of retail business growth strategies.

About You:

• Reflects the aesthetic of Moss through personal style and presentation.
• Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges.
• Possesses emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.
• Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
• Employee Discount: 70% discount across all our stores.
• Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
• Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
• Season Ticket Loan: Financial support for commuting.
• Cycle to Work Scheme: Encouraging eco-friendly travel.
• Discounted Gym Membership with PureGym: Promoting physical health and fitness.
• Life Insurance: Providing peace of mind for colleagues.
• Ongoing Development: Tailored to suit your career ambitions from day one.
• Access to Moss Learning: An online learning platform for skill enhancement.
• Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
• New Baby Gift: Celebrating important personal milestones of colleagues.

If you want to know more about Moss, our people, and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn. Moss

Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.