Service Delivery Lead

Shaftesbury group; Gateshead; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Birthday Off

Great CQC, Great Reward - vouchers

Recognition & Rewards

Excellent Training Package

Generous Annual Leave

Pension Scheme

Employee Assistance Programme

Job summary

Shaftesbury North East is seeking a Service Delivery Lead in Gateshead/Newcastle to drive service quality and staff development. This permanent, full-time role focuses on delivering high-quality, personalised care while improving systems and ensuring regulatory compliance.

You will lead teams, work with partners, and develop improvements to services, with a commitment to inclusive care and community-focused support.

Qualifications

• Hold a Level 5 qualification in Health & Social Care, or be willing to work towards it.
• Experience supporting adults with a range of disabilities and support needs.
• Be confident leading teams and driving service quality.
• Share our values and belief in person-centred, community-focused support.

Responsibilities

• Take full ownership of service delivery, quality and continuous improvement.
• Develop and embed effective systems and processes.
• Support staff to deliver professional, flexible and personalised care.
• Work collaboratively with relevant governing bodies and partners.
• Contribute to service development and new business opportunities.
• Ensure compliance with all regulatory and quality standards.

Skills

Staff leadership

People management

Regulatory compliance

Quality improvement

Collaborative working

Education

Level 5 Health & Social Care

Job description

Service Delivery Lead

Location: Gateshead and Newcastle

Salary: £16.27 per hour

Vacancy Type: Permanent, Full Time (40 hours per week)

Shaftesbury North East

Could this be the role that makes a real difference in your career - and in people’s lives?

Why work with Shaftesbury?

We believe everyone we support has the right to a full and flourishing life - and the people who work with us are at the heart of making that happen.

Guided by our values - Open, Enabling, Inclusive and Courageous - we are proud to deliver high-quality, compassionate services across adult care, children’s care and education. We go beyond “good enough”, always striving to deliver the very best outcomes for the people we support.

About the role

As Service Delivery Lead, you’ll play a vital leadership role across the service. You’ll support, motivate and develop staff, while ensuring people we support receive consistently high-quality care that is tailored to their individual needs.

Your responsibilities will include:

• Taking full ownership of service delivery, quality and continuous improvement
• Developing and embedding effective systems and processes
• Supporting staff to deliver professional, flexible and personalised care
• Working collaboratively with relevant governing bodies and partners
• Contributing to service development and new business opportunities
• Ensuring compliance with all regulatory and quality standards

This is a varied and rewarding role for someone who thrives on responsibility, leadership and making a positive impact.

About you

We’re looking for someone who brings passion, professionalism and commitment to inclusive care.

You will:

• Hold a Level 5 qualification in Health & Social Care, or be willing to work towards it
• Have experience supporting adults with a range of disabilities and support needs
• Be confident leading teams and driving service quality
• Share our values and belief in person-centred, community-focused support

About our services

Shaftesbury North East provides tailored, person-centred support for adults with a wide range of disabilities and needs. Our focus is on:

• Building independence and daily living skills
• Supporting people in their own homes
• Encouraging active participation in the local community
• Helping people make friends, build relationships and feel they truly belong

Benefits of working with Shaftesbury

We know our people are our greatest asset - and we’re proud to reward them well:

• Your Birthday Off - Frontline care staff can take their birthday off from annual leave (plus a birthday card from us!)
• Great CQC, Great Reward -
  • Good rating: £30 gift voucher for all staff
  • Outstanding rating: £50 gift voucher for all staff
  • Recognition & Rewards - Personal recognition letters from our Executive Leadership Team and gift vouchers up to £50 for going above and beyond
  • Excellent Training Package - Ongoing development and support
• Generous Annual Leave -
  • 25 days + 8 bank holidays (first 5 years)
  • Increasing to 28 days + 8 bank holidays after 5 years
  • Pension Scheme
  • Employee Assistance Programme - Support when you need it most

If you’re ready to step into a leadership role where your work truly matters, we’d love to hear from you.

Shaftesbury Group

Shaftesbury is the disability charity that’s committed to enabling children, young people and adults to live a life that adds up for them.

What makes life liveable is never down to just one thing - it’s the sum of many things. From friendship to fun; from companionship to community; from a great chat to a challenge overcome, it all adds up - to Shaftesbury.

Through a wide range of disability care, special education, and rehabilitation services we promote inclusion and wellbeing for all. Together, we work to see people take part, contribute and be valued. We put the elements in place that all add up to connected lives.

Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check.

Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.