Deputy Manager

Livability Journal Communications, Inc; Norwich; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Birthday Leave Opportunity

CQC Reward Scheme

Recognition and Reward

Excellent Learning and Development

Generous Annual Leave

Pension Scheme

Employee Assistance Programme

Job summary

Shaftesbury John Grooms Court in Norwich is seeking an experienced Deputy Manager to lead a residential service for adults with disabilities. This role combines operational leadership with person-centred care to ensure high standards.

You will be responsible for safeguarding, regulatory compliance, and developing high-performing care teams, while building strong relationships with families and external agencies.

Qualifications

• Qualified to Level 5 in Health and Social Care
• Experience leading teams in health and social care
• Knowledge of safeguarding, compliance and quality standards

Responsibilities

• Supporting and developing high-performing care teams
• Leading on quality assurance, compliance and regulatory standards
• Implementing and improving systems, processes and procedures
• Promoting positive outcomes for the people we support
• Supporting service growth and development opportunities
• Building effective relationships with families, professionals and external agencies
• Ensuring a culture of excellence, inclusion and continuous improvement
• Acting as a positive role model and leader within the service

Skills

Leadership

Team leadership

Communication

Regulatory knowledge

Safeguarding

Quality standards

Education

Level 5 Diploma in Health and Social Care

Job description

Job reference: 006468

Salary: £16.27 per hour

Department: Operations

Hours Per Week: 40

Closing date:

Job Description

John Grooms Court, Norwich

Lead with Purpose. Inspire Excellence. Change Lives.

Are you an experienced care leader ready to take the next step in your career?

At Shaftesbury John Grooms Court, we're looking for an ambitious and compassionate Deputy Manager to help lead our service and make a lasting difference to the lives of people with physical and intellectual disabilities.

We're seeking a candidate who holds a Level 5 Diploma in Health and Social Care, ( or willing to work towards this ) with the leadership skills, experience and passion to deliver exceptional person-centred support.

Please note: This role does not qualify for visa sponsorship, as it does not meet the Home Office salary requirements.

About Shaftesbury

At Shaftesbury, we believe every person deserves the opportunity to live a full, flourishing and meaningful life.

Guided by our values of being Open, Enabling, Inclusive and Courageous, we provide high-quality support across adult care, children's services and education. We are committed to creating caring communities where people are empowered to thrive, achieve their goals and live as independently as possible.

We're looking for people who share our vision and who are passionate about delivering outstanding care and support every day.

About the Service

John Grooms Court is a unique residential service in Norwich, providing accommodation and support for adults with physical and intellectual disabilities.

The service comprises:

• 25 single-occupancy, self-contained flats
• Two shared flats designed for two people

This vibrant community enables the people we support to enjoy independence while receiving personalised support tailored to their individual needs, aspirations and goals.

About the Role

As Deputy Manager, you'll play a pivotal role in ensuring the highest standards of care, quality and compliance across the service.

Working alongside the management team, you'll provide leadership, guidance and support to colleagues while helping to shape and continuously improve service delivery.

This is a fantastic opportunity for someone who wants to combine operational excellence with truly person-centred care.

Your responsibilities will include:

• Supporting and developing high-performing care teams
• Leading on quality assurance, compliance and regulatory standards
• Implementing and improving systems, processes and procedures
• Promoting positive outcomes for the people we support
• Supporting service growth and development opportunities
• Building effective relationships with families, professionals and external agencies
• Ensuring a culture of excellence, inclusion and continuous improvement
• Acting as a positive role model and leader within the service

What You'll Bring

We're looking for an individual who is:

CQC Registered

Qualified to Level 5 in Health and Social Care

Experienced in leading teams within health and social care services

Passionate about delivering outstanding person-centred support

Knowledgeable in safeguarding, compliance and quality standards

A confident communicator with excellent leadership skills

Dedicated to empowering both colleagues and the people we support

Why Join Shaftesbury?

At Shaftesbury, we know our people are our greatest asset. That's why we offer a range of benefits that recognise and reward the incredible work our colleagues do every day.

Our Benefits Include:

Birthday Leave Opportunity Take your birthday off using your annual leave entitlement and enjoy your special day your way.

CQC Reward Scheme Services rated Good receive a £30 gift voucher for all staff. Services rated Outstanding receive a £50 gift voucher for all staff.

Recognition and Reward Be recognised for going above and beyond with Executive Leadership Team recognition and vouchers of up to £50.

Excellent Learning and Development Comprehensive training and ongoing development opportunities to support your career progression.

Generous Annual Leave 25 days annual leave plus bank holidays, increasing to 28 days plus bank holidays after five years' service.

Pension Scheme

Employee Assistance Programme Providing confidential advice, guidance and wellbeing support when you need it most.

Be part of something meaningful. Be part of Shaftesbury.

Shaftesbury is the disability charity that’s committed to enabling children, young people and adults to live a life that adds up for them.

What makes life liveable is never down to just one thing - it’s the sum of many things. From friendship to fun; from companionship to community; from a great chat to a challenge overcome, it all adds up – to Shaftesbury.

Through a wide range of disability care, special education, and rehabilitation services we promote inclusion and wellbeing for all. Together, we work to see people take part, contribute and be valued. We put the elements in place that all add up to connected lives.

Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check.

Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.