Deputy Manager

Great Northern Market; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-run food and beverage outlet at Manchester Airport is seeking a Deputy Manager. The role involves leading a team of approximately 120 staff across various culinary outlets, ensuring exceptional service while the Operations Manager is absent. Candidates should have a Food Hygiene certificate, leadership experience in hospitality, and excellent communication skills. This position offers competitive benefits, including subsidized parking and flexible pay access, and a commitment to diversity and inclusion in the workplace.

Benefits

Fully subsidised on-site airport parking

Free meals while on duty

28 days annual leave, increasing to 32

NEST pension

Health & wellbeing cash plan

Qualifications

• Flexibility with shift patterns and leadership experience in hospitality are essential.
• Extensive senior-level hospitality experience with leadership responsibility.
• Proven ability to manage teams and individuals in a busy hospitality setting.

Responsibilities

• Lead the outlet team in the absence of the Operations Manager.
• Oversee, coach, and guide the team to continuously improve service.
• Handle escalated customer complaints and resolve issues effectively.

Skills

Leadership

Customer service

Communication

Organisational skills

Education

Food Hygiene certificate

Leadership and management qualifications

Job description

**BRAND NEW SITE OPENING AT MANCHESTER AIRPORT AT THE END OF JANUARY 2026**

Overview

We are a family-run UK business operating food and beverage outlets at airports, creating exceptional experiences for all our customers.We believe airport customers deserve better - we ARE here to delight

We are looking for a committed and enthusiastic individual to join our teamasDeputyManagerat Manchester Airport, leading our outlets to deliver exceptional food and outstanding customer service with a highly trained and motivated team.

AsDeputy Manager, you will play a vital role in supporting the Operations Manager, ensuring thathigh standardsof service aremaintained.You will also take responsibility for the business in the Operations Manager’s absence, leading by example and helping drive our success.

The Great Northern Market concept at Manchester Airport, includes managing a team of approx. 120 with six kitchens and two bars, offering a diverse range of cuisines such as fried chicken, burgers, Mexican, pizza, Thai, an all-day grill, and a breakfast menu. The venue has approximately 470 covers andoperatesfrom 3am to 10pm.

Ifyou'repassionate about hospitality, enjoy managing teams, and want to make a significant impact,we’dlove to hear from you.

The Role

Supporting the Operations Manager,you’llensure our consistently high service levels aremaintainedin line with company policies, driving sales and operational efficiency.You’llstep into a leadership role when the Operations Manager is unavailable, taking responsibility for certain business areas and leading the outlet team during your shifts.

Main Duties

• Lead the outlet team in the absence of the Operations Manager.
• Oversee, coach, and guide the team to continuously improve service while adhering to health and safety, food preparation, and alcohol licensing requirements.
• Motivate the team through positive communication, delivering informative pre- and post-shift briefs.
• Handle escalated customer complaints and support colleagues in resolving issues.
• Ensure all activities, including financial and administrative tasks, are completed according to the Duty Manager daily task lists.
• Ensure the health, safety, and wellbeing of guests and colleaguesat all times.
• Keep senior management informed of any significant issues arising during shifts.
• Ensure confidentiality and actin accordance withdata protection requirements when handling personal data.

Requirements

We areseekingan experienced, self-motivated individual with a passion for delivering outstanding customer service. Flexibility with shift patterns and leadership experience in hospitality are essential.

To excel in this role,you’llhave:

• A Food Hygiene certificate.
• Leadership and management qualifications.
• Extensive senior-level hospitality experience with leadership responsibility.
• Familiarity with airport-based hospitality (preferred but not essential).
• A track recordof success in customer satisfaction, sales, and service.
• Excellent written and verbal communication skills.
• Proven ability to manage teams and individuals in a busy hospitality setting.
• Strong organisational skills and the ability to manage competing priorities.
• The ability to handle customer complaints and resolve them effectively.

Personal Qualities

• Driven by continuous improvement.
• Decisive and resilient.
• A strong teamleader.
• Calm and approachable under pressure.
• Passionateabout food and beverages.

Our values, Growth, Respect, Innovation, Togetherness (GRIT)are reflected in the behaviours we demand. ARE you;

• Curious,passionateand resilient
• Responsible,hard-workingand keen to help others
• Willing to show up, be positive and have FUN!

Perks & Benefits

• Fullysubsidised on-site airport parking
• Free meals while on duty at the site, from the 'Staff Duty Meal' options
• Tronc (tips and gratuities distribution system) via an electedtroncmaster
• 28 daysannual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of32 days
• NEST pension
• Wagestream(flexible pay access)
• Health & wellbeing cash plan, also offering discounts andperksacross hundreds of retailers
• Access to our Employee Assistance Programme for health and well-being support from day one
• Staff referral bonus scheme

Please note:

All successful candidates willbe requiredto:

• Provide proof of their right to work in the UK.
• Hold an Airport Security ID Pass, which we willassistwith. The application process requires the production of a valid passport, a criminal record check, and five years of personal and employment references.

If you meet these requirements and are eager to be part of our team, please apply today!

Equal Opportunities

At ARE Ltd, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers. Our commitment extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation.

We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, we encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination.

Accessibility and Adjustments

ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates canparticipatefully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free toindicateyour preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc.) to help us better address and respect your identity throughout the process.