Deputy Manager

Pets at Home; Ilford; On-site; GBP 32,000 - 42,000; Full time

Job summary

Join a leading pet care company as a Deputy Manager, overseeing daily operations and ensuring excellent customer service. The role includes team leadership, performance management, and sales oversight, alongside comprehensive training opportunities. Ideal candidates are experienced retail managers with a passion for pets.

Benefits

Annual bonus opportunities

28 days paid leave

Birthday off

Life assurance worth 4x annual salary

4% company pension contribution

20% off Pets at Home products

Qualifications

• At least 1 year of management experience in a retail environment.
• Excellent communication and leadership skills.
• Flexibility for a 7-day work pattern.

Responsibilities

• Inspiring and leading the team to create a customer-focused environment.
• Driving sales performance and managing store operations.
• Acting as Duty Manager in the Store Manager’s absence.

Skills

Leadership

Communication

Sales Performance

Job description

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Full-time

Ref: 32150

Hours: Full-time

Contracted Hours: 39

Contract Type: Permanent

Location: 2, Newbury Retail Park, Horns Road, Ilford, Essex, IG2 6BE

Description

Deputy Manager – Ilford – 39 Hours

Who are we?

We’re Pets at Home, one of the UK’s leading pet care businesses. If you’re passionate about pets, you’ll love our Pet Care Centres, which include everything from pet products and grooming salons to Vets for Pets practices. Our centres are hubs of the community, bringing people together to help local pet owners provide the best care for their companions.

What’s the role?

We’re looking for a Deputy Manager to join our team in Ilford. As the Deputy Store Manager, you’ll work closely with the Store Manager to oversee the store’s day-to-day operations and ensure the best possible experience for our customers and their pets.

When the Store Manager is unavailable, you’ll take full responsibility for the store, leading the team and managing all aspects of the business, from recruitment and performance management to stock control and maintaining our high standards.

Your Key Responsibilities Will Include

• Inspiring and leading your team to create a fun, engaging, and customer-focused environment.
• Driving sales performance and achieving key KPIs.
• Overseeing store operations, including recruitment, stock management, and compliance with health and safety.
• Acting as Duty Manager when the Store Manager is unavailable.
• Leading by example and contributing to the store’s overall success.
  
  

We’ll provide comprehensive training and development opportunities to ensure you have the skills and knowledge to deliver exceptional service and care to our customers and their pets.

Who are we looking for?

We’d Love To Hear From You If You

• Have at least 1 year of management experience in a retail environment.
• Are passionate about retail and delivering exceptional results.
• Are flexible to work a 7-day shift pattern, including weekends and bank holidays.
• Have excellent communication and leadership skills to engage and inspire your team.
• Are ready to commit to 6 months of training, covering customer service, health and safety, and pet care.
  
  

Benefits

We reward our management team with a comprehensive package designed to support your well-being, including:

• Annual bonus opportunities.
• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
• Your birthday off to celebrate in style.
• Life assurance worth 4x your annual salary.
• A 4% company pension contribution.
• Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products.
  
  

Clickhereto read our Values & Behaviours

Clickherefor More Details And Other Benefits

Join Us!

Pets just see people—they don’t discriminate, and neither do we. We celebrate the diversity of our colleagues and encourage you to be yourself. Even if your skills don’t perfectly align, your unique contribution through your values and behaviours could make you a great fit for our team.

Don’t wait—apply now! We may close the vacancy early due to high interest.

Organisation: Pets at Home

Date Posted: 11-06-2025

Expiry Date: 25-06-2025

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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