Deputy Manager

The Brooke Surgery; Hyde; On-site; GBP 38,000 - 46,000; Full time

Job summary

The Brooke Surgery in Hyde seeks a Deputy Manager to support the Practice Manager in running daily operations on-site. You will supervise staff, plan rosters, and ensure efficient patient flow, appointments, and referrals while maintaining regulatory compliance.

You will work closely with clinicians and administrative teams to resolve operational issues, improve patient experience, and uphold a safe, organized healthcare environment at the practice.

Qualifications

• Strong healthcare or medical office administration skills, including familiarity with GP practice workflows and patient-facing services.
• Experience in people management, team coordination, and staff training or supervision in a clinical or similar setting.
• Proficiency in general office software and practice management systems, with accurate data entry and record-keeping capabilities.
• Excellent communication and interpersonal skills, with the ability to handle sensitive information and support diverse patient needs.
• Organisational and problem-solving skills, including the ability to prioritize tasks in a busy environment and manage time effectively.
• Knowledge of healthcare regulations, confidentiality requirements, and basic quality and risk management principles is desirable.
• Prior experience in a GP surgery or healthcare environment is preferred; a relevant qualification in healthcare administration or management is advantageous.
• Ability to work on-site in Hyde, demonstrate reliability, and maintain a professional, patient-centred approach.

Responsibilities

• Support the Practice Manager in day-to-day operations to maintain smooth clinic functioning.
• Supervise staff, plan rosters, and allocate workload across teams.
• Coordinate front-desk and administrative processes to manage patient flow.
• Assist with appointments, referrals, and patient inquiries in a timely manner.
• Contribute to compliance with healthcare regulations and quality improvement initiatives.
• Assist with policies, reporting, and documentation for governance.
• Collaborate with clinicians and administrative staff to resolve operational issues and improve patient experience.
• Maintain a safe, organized practice environment and reliable service delivery.

Skills

Healthcare administration

People management

Team coordination

Staff training

Office software

Practice management systems

Data entry

Communication

Time management

Regulatory knowledge

Education

Healthcare administration qualification

Tools

Practice management software

MS Office

Job description

Company Description

The Brooke Surgery is a general practice (GP) medical clinic located at 20 Market Street in Hyde, United Kingdom, providing primary care services to the local community. The practice offers a range of patient-focused services, including routine consultations, chronic disease management, and preventive healthcare. Team members work closely with clinicians and administrative staff to deliver efficient, compassionate care in a busy, community-oriented environment. The Brooke Surgery values professionalism, collaboration, and continuous improvement to maintain high standards of patient experience and clinical support.

Role Description

The Deputy Manager role at The Brooke Surgery is a full-time, on-site position based in Hyde. The Deputy Manager supports the Practice Manager in overseeing day-to-day operations, including staff supervision, rota planning, and workload allocation to maintain smooth clinic functioning. This role coordinates front-desk and administrative processes, manages patient flow, and helps ensure timely handling of appointments, referrals, and patient inquiries. The Deputy Manager contributes to compliance with relevant healthcare regulations, supports quality improvement initiatives, and assists with policies, reporting, and documentation. The position involves working closely with clinicians and the administrative team to solve operational issues, enhance patient experience, and maintain a safe, organized practice environment.

Qualifications

• Strong healthcare or medical office administration skills, including familiarity with GP practice workflows and patient-facing services.
• Experience in people management, team coordination, and staff training or supervision in a clinical or similar setting.
• Proficiency in general office software and practice management systems, with accurate data entry and record-keeping capabilities.
• Excellent communication and interpersonal skills, with the ability to handle sensitive information and support diverse patient needs.
• Organisational and problem-solving skills, including the ability to prioritize tasks in a busy environment and manage time effectively.
• Knowledge of healthcare regulations, confidentiality requirements, and basic quality and risk management principles is desirable.
• Prior experience in a GP surgery or healthcare environment is preferred; a relevant qualification in healthcare administration or management is advantageous.
• Ability to work on-site in Hyde, demonstrate reliability, and maintain a professional, patient-centred approach.