Deputy Manager

JR United Kingdom; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A renowned UK charity is seeking a House Team Leader to foster an inclusive working atmosphere and manage day-to-day operations. This role involves supporting a team, budgeting, and building community relationships to promote an effective home-from-home environment for families. The ideal candidate will have strong team management skills, a background in communal living, and a commitment to maintaining a supportive atmosphere.

Qualifications

• Experience of line management is required.
• Experience in a communal living environment is desired but not essential.
• Basic understanding of employee relations is advantageous.

Responsibilities

• Manage House operations and team in the absence of House Manager.
• Assist with budget oversight and community partnerships.
• Lead a team to ensure a supportive environment.

Skills

Team Management

Communication

Empathy

Confidentiality

Job description

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• To work alongside the House Manager and team to create a strong, dynamic and inclusive working environment
• To be an ambassador of and follow-up on all Ronald McDonald House Charities UK policies
• Assist with producing and managing House budgets
• Take responsibility for the House operations in the House Manager’s absence
• Support the House Manager in establishing and developing community and fundraising partnerships

Key Responsibilities

• Coaching and leading a team of people and supporting roles to balance the challenge of communal living and creating a supportive home-from-home environment
• Working with the team to allocate rooms and standardise family introductions to the House
• Coordinating administration and operational duties within the team
• Establishing and developing valuable donor relationships, ensuring all fundraising opportunities are explored and passed on appropriately
• Working to an agreed budget and understanding the importance of maintaining tight controls within the House
• Ensuring personnel files are accurate and complying with Charity and legal regulations
• Understanding and following policies and procedures for the House’s key control system
• Overseeing full and proper use of database systems
• Managing the House team schedule
• Being involved in House events and activities
• Building relationships with internal and external stakeholders
• Being fully flexible to provide on call duties on a regular basis to be shared with the House Manager

Knowledge and Experience

• Experience of line management
• Experience of working/managing in a communal living environment (desired not essential)
• Basic understanding of employee relations i.e. disciplinary investigation and performance systems

Skills and Abilities

• Ability to manage a team to achieve high standards of House operations and build and maintain relationships
• Excellent verbal and written communication skills and confident in communicating with a wide range of audiences
• Be able to show empathy while maintaining professional boundaries
• Demonstrates an understanding of and maintains the principles of confidentiality
• Ambitious, self-motivated and enthusiastic
• Understands or willing to learn medical terminology most frequently used by resident families

Our Diversity Statement

We aim to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences should be celebrated as this enables us to be a better team - one that makes better decisions, drives innovation, and delivers better results.