Deputy Housekeeping Manager Langdale Leisure Limited

Tourism Talent Hub; Ambleside; Remote; GBP 33.000 - 34.000; Vollzeit

Benefits dieser Stelle

Annual staff stay

Free fitness facilities

Staff meals

Employee recognition rewards

Refer a friend bonus

Employee assistance program

Staff discounts

Enhanced sick pay and life cover after

Zusammenfassung

Langdale Hotel and Spa is seeking a Deputy Housekeeping Manager to support the Executive Housekeeper across multiple facilities with responsibility for self-catering lodges, two hotels, laundry, and public areas.

You will oversee housekeeping operations, staff scheduling, inventory, and payroll while maintaining exceptional guest experiences. On-site work with potential live-in accommodation for exceptional candidates.

Qualifikationen

• Proven experience in a similar position.
• Excellent leadership skills with a hands-on approach.
• Strong communication and guest service mindset.
• Ability to manage schedules, stock, and payroll processes.

Aufgaben

• Coordinate cleaning schedules and allocate tasks to the Housekeeping Team.
• Actively monitor and inspect standards of cleanliness.
• Assist in creating and managing staff schedules for adequate coverage.
• Train staff to required standard and provide ongoing coaching.
• Ensure daily, weekly, and monthly checklists are completed.
• Log defects or faults with maintenance and ensure follow-up actions.
• Coordinate stocks of guest and cleaning supplies.
• Manage inventory as per service level agreement.
• Assist HR on people matters.
• Manage payroll including authorising daily timesheets.
• Collaborate with Executive Housekeeping Manager and other departments to ensure smooth operations.
• Deputise in Executive Housekeeping Manager’s absence.
• Maintain positive guest relationships and resolve queries.
• Lead by example to deliver exceptional experiences.
• Uphold department standards and SOPs to improve guest experience.
• Foster learning, positivity, equity, and performance within the team.

Kenntnisse

Leadership

Guest service

Communication

Problem solving

Organisational skills

IT systems

Jobbeschreibung

Langdale Hotel and Spa are pleased to be recruiting for a Deputy Housekeeping Manager!

Job Title

Deputy Housekeeping Manager

Salary

£32,960.00 – £34,051.50 per annum

Contract Type

Full-Time, Permanent

Hours

39 hours per week

Live-in accommodation may be available

for exceptional candidates.

This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.

Role Summary

The Deputy Housekeeping Manager will assist the Executive Housekeeper in managing the housekeeping team across self catering lodges, two hotels, laundry, public areas and back of house areas.

Key Responsibilities

In addition to this management oversight and coordination, the Deputy Housekeeping Manager will be required to:

• Co-ordinate cleaning schedules and allocate tasks to the Housekeeping Team.
• Actively monitor and inspect standards of cleanliness.
• Assist in creating and managing staff schedules to ensure adequate coverage and efficient use or resources.
• Train staff to the required standard and provide ongoing coaching.
• Ensure daily, weekly, and monthly checklists are completed.
• Log defects or faults with the maintenance team and ensure follow up action has been taken.
• Co-ordinate the stocks of guest and cleaning supplies.
• Manage stocks of inventory as agreed in the service level agreement.
• Assist the People and Culture (HR) Team with people matters.
• Manage payroll inclusive of authorising daily timesheets.
• Work closely with the Executive Housekeeping Manager and other departments to ensure seamless operations and guest satisfaction.
• Deputise in Executive Housekeeping Manager’s absence.
• Maintain positive customer relationships by actively seeking solutions to guest queries and complaints in a manner that both protects the brand and leaves the guest satisfied.
• Lead-by-example, direct, organise and motivate the teams to deliver exceptional customer experiences.
• Uphold, create, and innovate department standards and operating procedures to positively improve the guest experience.
• Foster a positive culture of learning, fun, equity, and performance within the team through training, appraisal, and development programmes.
• Adhere to the company’s Health and Safety procedures and implement those procedures where necessary.
  

Our Ideal Candidate

• Proven experience in a similar position.
• Strong problem-solving capabilities with the ability to adapt to changing environments.
• Excellent leadership skills with a hands-on approach and lead-by-example work style.
• Commitment to exceptional guest service with a passion for guest experience and the hospitality industry.
• Ability to find creative solutions, offering advice and recommendations.
• Personal integrity, with the ability to work in an environment that demands excellence, time, and energy.
• Strong communication and listening skills, excellent speaking, reading, and writing skills
• Experience of using IT Systems.
• An open, positive, and communicative personality.
  

What We Offer

• Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.
• Get fit for free with complimentary access to our Fitness and Leisure Facilities.
• Get fed for free with meals available in our staff canteen.
• Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.
• Get a bonus of up to £300.00 with out Refer a Friend scheme.
• Get support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.
• Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel and Stove Restaurant alongside external discounts such as Kendal Physio, Windermere cruises and B&Q trade.
• Get security after 6 months of service, you will gain enhanced Sick Pay and Life cover up to twice your salary.

Equal Opportunity Employer

Langdale is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We’re committed to fostering an inclusive workplace where unique backgrounds, perspectives, and talents flourish. Our dedication to diversity fuels innovation, ensuring we remain at the forefront of our industry. Join us and be a part of a team that celebrates differences, creating a brighter, more diverse future together.

Working conditions

• This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.
• Staff accommodation or relocation support may be available for exceptional candidates.
• All candidates must have the legal right to live and work in the UK at the start of employment.
• Successful candidates will be required to undergo a Basic Disclosure and Barring Service (DBS) check prior to starting employment.

Company overview

Set in the heart of the English Lake District and surrounded by breath-taking scenery the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar.

At Langdale we pride ourselves on giving our guests an exceptional service and so we want people who want to make a difference, who care about creating a guest experience that is unique and memorable.