Estate Porter

Langdale Leisure Limited; Ambleside; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Complimentary staff stay

Staff meals

Fitness access

Staff discounts

Refer a Friend bonus

Job summary

Langdale Hotel and Spa in Ambleside is seeking an Estate Porter to support the Housekeeping team across the estate, rooms, lodges and public areas. The role is on-site, 39 hours per week, with live-in accommodation possible for exceptional candidates.

You will manage linen distribution and stock, assist with housekeeping duties and turndown, maintain presentation and guest facilities, and help ensure safety and compliance across the estate.

Qualifications

• Takes pride in exceptionally high standards of cleanliness, organisation and presentation.
• Physically fit and capable of manual handling and a varied workload.
• Friendly, approachable and committed to delivering excellent guest service.

Responsibilities

• Linen distribution, collection and storage across the Estate.
• Support housekeeping and accommodation servicing and cleaning activities.
• Deliver and set up extra beds, cots and guest equipment; assist with turndown service.
• Maintain cleanliness and presentation of public areas and guest facilities; respond to guest requests.

Skills

Linen management

Stock control

Guest service

Housekeeping support

Teamwork

Job description

Job Title: Estate Porter

Salary: £27,548.13 per annum

Contract Type: Full-Time, Permanent

Hours: 39 hours per week

Transport options available

Live-in accommodation may be available for exceptional candidates.

This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.

Role Summary

We are looking for an enthusiastic and hardworking Estate Porter to support the Housekeeping team in maintaining the highest standards of cleanliness, presentation, stock control, and guest service across our hotel rooms, lodges and wider Estate

This varied and physically active role is essential to the smooth operation of the Estate. The successful candidate will be responsible for linen distribution and control, housekeeping support, stock replenishment, public area presentation, and ensuring accommodation and guest facilities remain well-equipped, safe, and welcoming at all times.

Key Responsibilities

Linen & Stock Management

• Manage the distribution, collection, and storage of all linen, towelling, and housekeeping supplies across the Estate.
• Ensure linen exchanges are accurately completed and discrepancies are investigated and reported.
• Receive, check, and store deliveries, reporting any shortages or inconsistencies.
• Monitor stock levels and replenish housekeeping supplies, guest amenities, and consumables as required.
• Maintain accurate stock control records and support inventory management processes.
• Count, process, and record rejected or damaged linen for replacement.

Housekeeping Support

• Assist the Housekeeping team in maintaining exceptional cleanliness standards throughout guest accommodation and public areas.
• Support accommodation servicing and cleaning activities when required.
• Deliver and set up extra beds, cots, and other guest equipment, ensuring all items are clean, safe, and in good working order.
• Participate in turndown service and other housekeeping duties during busy periods.
• Ensure corridors, service areas, linen rooms, and storage spaces remain clean, organised, and free from obstructions.

Estate Presentation & Guest Experience

• Maintain the cleanliness and presentation of public areas, back-of-house locations, and guest facilities across the Estate.
• Provide a friendly, professional, and helpful service to guests.
• Respond positively to guest requests and support the delivery of exceptional guest experiences.
• Ensure all areas are visually appealing, well-stocked, and presented to the highest standards.

Safety, Maintenance & Compliance

• Report maintenance issues, damage, or safety concerns promptly and in accordance with company procedures.
• Ensure all housekeeping equipment and storage areas are maintained safely and correctly.
• Adhere to all health and safety, hygiene, security, and environmental procedures.
• Support waste management and recycling processes, including the safe disposal of rubbish and operation of equipment where authorised.
• Remain vigilant to ensure the safety and security of guests, colleagues, and Estate property at all times.

Teamwork & General Responsibilities

• Work collaboratively with Housekeeping, Stores, Maintenance, and other departments to ensure efficient Estate operations.
• Assist in training or supporting team members undertaking porter and linen duties where required.
• Maintain a professional appearance and high personal standards in accordance with company policies.
• Complete all required records accurately and in a timely manner.
• Undertake any other reasonable duties requested by the Executive Housekeeping Manager, Housekeeping Deputy Managers, or Management Team.

Our Ideal Candidate

• Takes pride in maintaining exceptionally high standards of cleanliness, organisation, and presentation.
• Friendly, approachable, and committed to delivering excellent guest service.
• Physically fit and capable of carrying out manual handling duties and a varied workload.
• Organised, reliable, and able to manage stock levels and multiple priorities effectively.
• Proactive in identifying maintenance, cleanliness, or operational issues and taking appropriate action.
• Works well independently and as part of a team.
• Flexible and adaptable to changing business needs.
• Demonstrates strong attention to detail and a commitment to quality.
• Previous experience in housekeeping, linen services, porter duties, hospitality, or stock control is desirable but not essential.
• Willing to learn, develop new skills, and contribute positively to the wider Estate team.
• Has a full, clean driving licence (preferred)

What We Offer

• Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.
• Get fit for free with complimentary access to our Fitness and Leisure Facilities.
• Get fed for free with meals available in our staff canteen.
• Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.
• Get a bonus of up to £300.00 with out Refer a Friend scheme.
• Get support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.
• Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel and Stove Restaurant alongside external discounts such as Kendal Physio, Windermere cruises and B&Q trade.
• Get security after 6 months of service, you will gain enhanced Sick Pay and Life cover up to twice your salary.

Equal Opportunity Employer

Langdale is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We're committed to fostering an inclusive workplace where unique backgrounds, perspectives, and talents flourish. Our dedication to diversity fuels innovation, ensuring we remain at the forefront of our industry. Join us and be a part of a team that celebrates differences, creating a brighter, more diverse future together.

Working conditions

This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.

Staff accommodation or relocation support may be available for exceptional candidates.

All candidates must have the legal right to live and work in the UK at the start of employment.

Company overview

Set in the heart of the English Lake District and surrounded by breath-taking scenery the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar.

At Langdale we pride ourselves on giving our guests an exceptional service and so we want people who want to make a difference, who care about creating a guest experience that is unique and memorable.

Purpose, vision & values

• Timeshare owners and Guests should be at the centre of everything that we do.
• Our people are important, and we should aim to do our very best by them at all times.
• It is incumbent upon us all to ensure that the business is sustainable so that it can deliver the owners needs and ensure that our people prosper.
• The natural environment and our communities are central to our thinking at all times.