Deputy Head of Service – Victim Services

Service Care Solutions Ltd; Manchester; On-site; GBP 35,000 - 41,000; Full time

Job summary

Join a forward-thinking organization as the Deputy Head of Service, leading a vital team that provides emotional and practical support to victims of crime. This role is essential in shaping service delivery and fostering a trauma-informed culture. You will manage teams, oversee recruitment, and collaborate with local authorities and health services to ensure a comprehensive support system for those affected by crime. This is an opportunity to make a genuine impact in the community while enjoying professional development in a supportive environment.

Qualifications

• Experience managing teams in public-facing services.
• Background working with vulnerable people in multi-agency environments.

Responsibilities

• Manage operational delivery of GMVS ensuring high-quality services.
• Line manage Team Leaders and promote staff development.
• Build strategic relationships with key partners.

Skills

Team Management

Safeguarding

Performance Oversight

Risk Management

Effective Communication

Organizational Skills

IT Skills

Education

GCSEs in English and Maths

Management Qualification

Job description

Deputy Head of Service – Greater Manchester Victim Services

Salary: £35,874 – £40,508 per annum
Contract Type: Permanent
Working Hours: Full-time, 37.5 hours per week
Department: Justice
Service Type: Victim Services

About the Organisation Our client is a national provider of public services with a social mission: to support individuals to have a good place to live, good people around them, and a fulfilling purpose. They deliver high-impact, frontline services and also work to influence wider system change in areas such as justice, education, employability, and social care.

Their work combines the values of a charity with the agility of a business, placing them in a strong position to deliver real social value. Last year, their Victim Services supported over 32,500 individuals across the UK, with 99% of service users reporting improved wellbeing outcomes.

About the Role A unique opportunity has arisen for a compassionate and driven Deputy Head of Service to join our client’s growing Greater Manchester Victim Services (GMVS) team. This trauma-informed service provides vital emotional and practical support to victims and witnesses of crime and anti-social behaviour across the region.

Reporting to the Head of Service, the successful candidate will be responsible for the operational leadership and day-to-day delivery of the service. You will line manage Team Leaders and administrative staff, oversee recruitment and supervision, and ensure consistent, high-quality support is delivered to service users across all locations.

This role involves close collaboration with Greater Manchester Police (GMP), local authorities, health services, and community partners to maintain strong referral pathways and uphold a joined-up response for victims and witnesses.

Key Responsibilities

• Manage the operational delivery of GMVS, ensuring services are accessible, consistent, and of high quality.
• Line manage Team Leaders and administration staff to promote high performance, wellbeing and development.
• Lead recruitment, onboarding, training and supervision of frontline teams.
• Embed robust safeguarding and risk management practices across the service.
• Oversee service performance, reporting and data analysis in line with contractual KPIs.
• Build and maintain strategic relationships with key partners, including GMP and other statutory or voluntary agencies.
• Support the Head of Service in continuous improvement planning and service development.
• Promote a collaborative and trauma-informed culture focused on empowering those affected by crime.

What We’re Looking For

• GCSEs in English and Maths or equivalent qualifications.
• Experience managing or leading teams in fast-paced, public-facing services.
• Background working with vulnerable people in multi-agency environments.
• Skilled in safeguarding, performance oversight, and risk management.
• Effective communicator with excellent organisational and IT skills.
• Full UK Driving Licence and access to a vehicle for work use.
• Eligible for NPPV Level 2 vetting and enhanced DBS clearance.
• Must have lived in the UK for the past 3 years (with limited exceptions).

Desirable

• A recognised management qualification (or willingness to undertake one).
• Knowledge of victim support systems and the wider criminal justice framework.
• Familiarity with trauma-informed or restorative approaches.

Why Apply? This is an opportunity to join a values-driven organisation delivering critical support services across Greater Manchester. As Deputy Head of Service, you’ll play a vital role in shaping delivery, supporting recovery journeys, and contributing to safer, more resilient communities.

In return, you’ll join a forward-thinking and supportive team, with opportunities for professional development and genuine impact.

Our client is committed to fair and inclusive recruitment and supports the Ban the Box campaign. Applicants with lived experience of the criminal justice system are encouraged to apply, and all disclosures are considered on a case-by-case basis.