Deputy Head of Service

Catch22; Manchester; Hybrid; GBP 35,000 - 41,000; Full time

Job summary

An established industry player is seeking a compassionate leader for their Greater Manchester Victim Services. In this pivotal role, you will oversee operations, ensuring effective support for victims and witnesses on their recovery journey. Your leadership will foster collaboration and excellence while managing a dedicated team. This full-time position offers a unique opportunity to make a meaningful impact in the community, working closely with police and criminal justice partners. If you're passionate about helping vulnerable individuals and driving service improvement, this role is perfect for you.

Qualifications

• Strong educational background, including English and Maths at GCSE level.
• Proven experience managing and supporting teams in high-impact environments.

Responsibilities

• Oversee day-to-day operations of the victim services.
• Implement systems for quality service delivery and manage recruitment.

Skills

Team Management

Communication Skills

Risk Assessment

IT Skills

Education

GCSE English

GCSE Maths

Management Qualification

Job description

Company Description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose.We call these our '3Ps'.

We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Catch22's Victim Service provides emotional and practical support for victims and witnesses of crime and anti-social behaviour, alongside crime prevention advice. Last year, we supported 32,500 victims across the UK, achieving improved health and wellbeing outcomes for 99% of our service users.

Job Description

Catch22 is looking for a compassionate leader to join our growing Greater Manchester Victim Services as Deputy Head of Service. You will oversee the day-to-day operations of the service, ensuring the effective delivery of support for victims and witnesses as you help them on their journey to recovery.

Reporting to the Head of Service, you’ll provide line management to team leaders and administrators, implement systems for quality service delivery, and manage recruitment, training, and supervision. You’ll work closely with police and other criminal justice partners to maintain strong referral pathways and ensure our services remain seamless and effective in supporting those who have experienced crime in the Greater Manchester area.

You will also contribute to strategic service development, quality assurance, safeguarding, and continuous improvement across the team. Your leadership will drive a culture of collaboration, learning, and excellence.

Qualifications

The ideal post-holder will have:

• A strong educational background, including English and Maths at GCSE level.
• Proven experience managing and supporting teams in high-impact environments.
• A track record of working with vulnerable individuals in multi-agency settings.
• Confidence in performance management, risk assessment, and safeguarding practices.
• Excellent communication, organisation, and IT skills.
• A recognised management qualification or willingness to work towards one.

Knowledge of the victim and witness support system and a good understanding of the criminal justice landscape are highly desirable.

Additional Information

Those interested in applying for this opportunity should review the Job Information Pack to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF3654D in your message so that we can identify the opportunity.

When applying please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed.

Additional Requirements: Successful post-holders will need to have a full UK Driving License and access to a personal vehicle for work purposes. The NPPV (non-police personnel vetting) check also requires that the post-holder has lived in the UK for the past 3 years with few exceptions.

Contract: Permanent

Hours & work pattern: Full time, 37.5 hours per week.

Salary: from £35,874.00 - £40,508.00

Location: You will spend a minimum of 1-2 days per week in GMP HQ, Newton Heath. The remainder of your time will be split between remote working and supporting victims in the community.

Interview process: Group interviews are taking place on the 29th of May. Those successful will be invited to a 1-1 panel interview taking place on the morning of 3rd of June.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised. Where a deadline is advertised, Catch22 reserves the right to withdraw the post from advertisement without notice.

Closing Date: 1630 on 23rd of May 2025.

Screening: Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

Shift patterns:

Hours and days worked will change week-by-week on a rota basis. The work pattern will vary but start and end times of the day will be consistent across the week.

Every 4 week term will include one working Saturday (with a non-working week day during that week) and one Sunday on call.

Shift start times and end time will be between 0800-1800 and be a 7.5 hour work day.

To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

AI generated applications are not acceptable and could lead to a disqualification of your current and future applications across Catch22 jobs. In order to ensure that applications are fair, genuine, and representative of the candidate applying, our teams may use a number of tools to identify occurrences where candidates have not given an honest response during the application process.

Catch22’s Commitment to Opportunity & Progression

At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front-line.

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see the Job Information Pack for more information.

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