Deputy Head of Operations

NHS; Cwmbran; On-site; GBP 63,000 - 74,000; Full time

Job summary

An established industry player is seeking an experienced leader for the Deputy Head of Operations role. This position offers a chance to lead patient experience initiatives and oversee operational planning across acute hospital sites. The ideal candidate will possess strong NHS budget management skills and operational experience, ensuring effective communication and collaboration with various teams. With a commitment to providing high-quality healthcare, this role supports a workforce dedicated to improving patient care and outcomes. Join a dynamic team focused on innovation and professional development in a supportive environment.

Benefits

Flexible Working

Extensive Training

Focus on Wellbeing

Professional Development Opportunities

Qualifications

• Evidence of recent NHS budget management is essential.
• Experience in an urgent care setting is desirable.

Responsibilities

• Manage emergency and elective demand with daily operational plans.
• Collaborate with multidisciplinary teams to improve care pathways.
• Support nursing staff deployment and deputize for the Head of Operations.

Skills

NHS Budget Management

Project Management

Operational Experience

Verbal Communication

Interpersonal Skills

Education

Current UK Professional Registration

Job description

Job Summary

There is an exciting opportunity for an experienced leader to join the operations team at ABUHB.

The Deputy Head of Operations will be a visible, authoritative, and professional clinical leader responsible for patient experience and strategically leading all day-to-day and forward operational planning and decision-making on the acute hospital sites, liaising with multi-professional colleagues throughout the Health Board. The role is expected to deliver cross-system leadership daily.

Proficiency in Welsh is desirable; applications are equally welcome from English and Welsh speakers.

Main Duties

1. Assess the hospital's ability to manage emergency and elective demand, devising and implementing daily operational plans and forward planning in collaboration with divisions and the Head of Operations.
2. Maintain an accurate, up-to-date bed state across the system, monitor occupancy, and analyze bed management data for Sit Reps, audits, and external requirements. Manage patient transfers to ensure capacity and safety for emergency and elective admissions across all acute sites.
3. Utilize excellent verbal communication and interpersonal skills to convey complex, sensitive information to diverse audiences, often with barriers or emotional reactions.
4. Provide arbitration on bed use, including admissions and cancellations, aligning with Health Board requirements to meet inpatient and ED KPIs and ensure patient safety.
5. Collaborate with multidisciplinary teams to develop standardized protocols and improve care pathways.
6. Support Service Managers and Senior Nurses in deploying nursing staff effectively. Deputize for the Head of Operations when necessary.

About Us

Aneurin Bevan University Health Board is a multi-award-winning NHS organization committed to caring. It offers an exceptional workplace where staff are trusted and valued, providing integrated acute, primary, and community care for 650,000 people with over 16,000 staff. We offer extensive training, flexible working, and a focus on wellbeing and professional development.

Our Clinical Futures strategy emphasizes care closer to home and high-quality hospital services, aiming to innovate and deliver world-class healthcare.

Additional Details

• Date posted: 29 April 2025
• Pay scheme: Agenda for Change
• Band: Band 8b
• Salary: £63,150 to £73,379 per annum
• Contract: Permanent
• Working pattern: Full-time
• Location: The Grange University Hospital, Llanfrechfa, Cwmbran, NP44 8YN

Job Responsibilities

Full job description and person specification are attached or available via the 'Apply now' link in Trac.

Person Specification

Finance

• Essential: Evidence of recent NHS budget management
• Desirable: Evidence of recent project management

Experience

• Essential: Evidence of current operational experience
• Desirable: Experience in an urgent care setting within the last 18 months

Other Requirements

This role is subject to the Rehabilitation of Offenders Act 1974 (Exceptions Order 1975). A Disclosure and Barring Service check is required.

Applicants requiring Skilled Worker sponsorship are welcome; further details are available on the UK Visas and Immigration website.

Applicants must hold current UK professional registration. More information can be found on the NHS Careers website.

Employer Details

Name: Aneurin Bevan University Health Board

Address: The Grange University Hospital, Llanfrechfa, Cwmbran, NP44 8YN

Website: https://abuhb.nhs.wales/