Deputy Head of Galleries

Crown Fine Art; Clapham; On-site; GBP 70,000 - 90,000; Full time

Job summary

Crown Fine Art, part of Crown Worldwide Group, seeks a Deputy Head of Gallery Services in London to lead governance of gallery accounts and uphold service standards. You will drive client relationships, ensure commercial agreements are reviewed, and guide the Gallery Services team to deliver exceptional handling, transport and installation of priceless artworks.

The role requires prior supervisory experience in art logistics or related fields, strong communication and project management, and a

Qualifications

• Strong communication and stakeholder management.
• Eye for detail, energy, flexibility and self-motivation to assist your team.
• Proficiency in Microsoft Office.

Responsibilities

• Maintain overall governance of allocated gallery accounts and Crown Fine Art’s wider gallery relationship-management activities.
• Establish clear account ownership, responsibilities, approval levels and escalation routes.
• Ensure client instructions, quotations, operational commitments and commercial agreements are reviewed and authorised.
• Maintain effective controls over account activity, including pricing, expenditure, credit terms, invoicing, aged debt, service performance and operational risk.
• Ensure account records, client requirements, agreed rates, service expectations and key decisions are documented and kept current.
• Conduct regular account reviews to assess service quality, financial performance, operational issues, risks and future opportunities.
• Ensure corrective actions arising from account reviews, client feedback, service failures or internal audits are assigned, monitored and completed.
• Escalate significant commercial, operational, compliance or reputational risks to the Head of Gallery and Museums.
• Provide accurate management information relating to account performance, service delivery, profitability, resource requirements and emerging risks.

Skills

Communication

Planning

Personal Organisation

Quality

Job description

Job Title: Deputy Head of Gallery Services

Location: Stockwell, Art Central

Employment Type: Permeant, Full time

About us

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

About the Role

At Crown Fine Art, we specialise in the safe handling, transportation, and installation of priceless artworks. As a part of the team, you’ll be part of a team that works behind the scenes to ensure every masterpiece is treated with the respect and precision it deserves.

The Deputy Head of Gallery Services is responsible for supporting the strategic and operational leadership of Crown Fine Art’s Gallery Services activities.

The role carries account-level responsibility for the governance of Crown Fine Art’s gallery relationships, including the consistent management of client accounts, service standards, commercial performance, operational risk and regulatory compliance.

The Deputy Head will also maintain effective management controls across the Gallery Services team, providing clear directions, appropriate oversight and measurable performance standards. The role is expected to lead from the front, support continuous improvement and contribute actively to the growth, profitability and reputation of the Fine Art business.

What You’ll Do

• Maintain overall governance of allocated gallery accounts and Crown Fine Art’s wider gallery relationship-management activities.
• Establish clear account ownership, responsibilities, approval levels and escalation routes.
• Ensure client instructions, quotations, operational commitments and commercial agreements are appropriately reviewed and authorised.
• Maintain effective controls over account activity, including pricing, expenditure, credit terms, invoicing, aged debt, service performance and operational risk.
• Ensure that account records, client requirements, agreed rates, service expectations and key decisions are accurately documented and kept current.
• Conduct regular account reviews to assess service quality, financial performance, operational issues, risks and future opportunities.
• Ensure corrective actions arising from account reviews, client feedback, service failures or internal audits are assigned, monitored and completed.
• Escalate significant commercial, operational, compliance or reputational risks to the Head of Gallery and Museums.
• Provide accurate management information relating to account performance, service delivery, profitability, resource requirements and emerging risks

What We’re Looking For

• Communication
• Planning
• Personal Organisation
• Quality

The successful candidate for this position will have previous supervisory/managerial experience in a similar role within the Fine Art industry, or similar logistics area, coupled with the ability to multi-task and maintain clear and concise records.

You will have excellent communication, project management, analytical and administration skills, an eye for detail, energy, flexibility and self-motivation to assist your team and manager. It is essential you have a good knowledge of Microsoft packages and are prepared to work as a team member and to tight deadlines.

Why Join Crown Fine Art?

• Join a company celebrated for its care, expertise, and commitment to quality service.
• Grow with ongoing training designed to develop your skills and support your career ambitions.
• Develop your skills and collaborate on innovative solutions in an international, supportive environment.
• Join collaborative team that values your ideas and encourages diversity and creativity.
• Enjoy a culture built on integrity, respect, and excellence.
• Contribute to sustainability and responsible business practices worldwide

Shape Your Future with a Global Leader—Where Every Talent Finds Its Crown

Crown is an equal opportunities employer

We are committed to providing equalemployment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.

Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

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