Deputy Head of Customer Experience

Mercury Theatre; Colchester; On-site; GBP 42,000 - 54,000; Full time

Job summary

Mercury Theatre is seeking a Deputy Head of Customer Experience to lead our busy Front of House team and enhance the patron experience. In this role you will help drive commercial growth through exceptional service and situational decision-making in a dynamic theatre environment.

You will oversee FOH operations on duty, manage and develop staff, and collaborate with colleagues to maintain high standards of guest care in a lively events setting.

Qualifications

• Experience working with the public in events or hospitality.
• Ability to lead, develop and motivate a team.

Responsibilities

• Oversee the theatre’s Front of House team while on duty.
• Shape guest experience to drive commercial growth.

Skills

Customer service

People management

Front of House

Job description

Do you enjoy delivering great customer service, managing and developing people and being part of a busy Front of House or hospitality team?

Would you enjoy the hustle and bustle of working in a busy producing theatre providing excellent customer service? If the answer is yes, we want to hear from you.

As Deputy Head of Customer Experience, you will have the opportunity to shape the way in which our amazing Front of House team offers first class customer service to our patrons, while playing a key role in driving commercial growth.

We are looking for someone who will oversee the theatre’s Front of House team whilst on duty, who can think on their feet, and has experience of working with the public, ideally within an events or hospitality environment.

Come and join our collaborative, energetic and friendly #TeamMercury!