Deputy Head Housekeeper: Lead & Elevate Guest Experience

Omni Facilities Management; Wootton Bridge; Presencial; GBP 28.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Two weekly payments

28 days paid holiday per year

Permanent contract of employment

Career progression via management 프로그램

Staff discounts and cinema tickets

Descripción de la vacante

Omni Facilities Management is seeking a Deputy Head Housekeeper to support the Head Housekeeper in coordinating all hotel housekeeping activities. You will lead a busy team, train staff, and uphold brand standards while driving guest satisfaction and ensuring timely audits across areas such as public spaces and guest rooms.

You will collaborate with HR on staff welfare, manage rotas and absence, and maintain training and safety records, contributing to a smooth, compliant operation in a dynamic

Formación

• Proven experience in hotel housekeeping leadership roles.
• Strong people management and training abilities.
• Excellent communication with guests, staff and suppliers.
• Knowledge of health and safety policies and procedures.

Responsabilidades

• Assist the Executive Head Housekeeper in ensuring brand guideline adherence and SOP compliance.
• Lead, train, and motivate the housekeeping team to deliver high service standards.
• Drive guest satisfaction by logging and acting on preferences and requests.
• Ensure audits meet targets and quality standards across all areas.
• Maintain effective staff communication via regular meetings with the hotel and the company.
• Conduct regular appraisals and manage absence processes to avoid disruption.
• Oversee training records, statutory training and safety training records.
• Liaise with HR on staff welfare and misconduct issues.
• Oversee rotas, resources, and on-site assets; manage lost property and repairs.
• Monitor procurement, budgets, and wastage; ensure linen and supplies control.

Conocimientos

Interpersonal skills

Written and verbal communication

Microsoft Office (Word, Excel, Outlook

Rapport building

Working under pressure

Organisational skills

Motivating others

Flexible learner

People management experience

Budget awareness (P&L)

Health & Safety knowledge

Shift pattern flexibility

Descripción del empleo

Omni Facilities Management is seeking a Deputy Head Housekeeper to support the Head Housekeeper in coordinating all hotel housekeeping activities. You will lead a busy team, train staff, and uphold brand standards while driving guest satisfaction and ensuring timely audits across areas such as public spaces and guest rooms.

You will collaborate with HR on staff welfare, manage rotas and absence, and maintain training and safety records, contributing to a smooth, compliant operation in a dynamic