Deputy Head Housekeeper

Fowey Hall Hotel; Fowey; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Training and development

EarlyPay

Cycle to work

Life Assurance

Enhanced parental leave

Volunteer day

LFH Benefit Hub

50% off F&B and Spa

Discounted hotel stays

Job summary

Fowey Hall Hotel on the Cornish coast seeks a Deputy Head Housekeeper to support the Head Housekeeper and oversee daily housekeeping operations for a luxury guest experience.

The ideal candidate will have supervisory housekeep­ing experience in a 4- or 5-star setting, strong leadership and communication skills, and a solid understanding of health and safety regulations, rotas, payroll and stock control. The role emphasises meticulous attention to detail and a physically active workload.

Qualifications

• Previous supervisory experience in housekeeping at a luxury 4- or 5-star hotel.
• Strong leadership and communication skills.
• Knowledge of housekeeping procedures, maintenance and health and safety regulations.
• Experience in rota management, payroll and stock ordering.

Responsibilities

• Assist the Head Housekeeper in managing and supervising the housekeeping team, ensuring standards and procedures are followed.
• Oversee cleaning and maintenance of guest rooms, public areas and back-of-house spaces to remain immaculate.
• Train and mentor housekeeping staff, providing guidance on best practices, health and safety and customer service.
• Conduct regular inspections to ensure quality control and compliance with health and safety regulations.
• Collaborate with the Head Housekeeper to implement initiatives to improve guest experience and streamline operations.

Skills

Supervisory experience

Leadership

Health & safety

Rota management

Payroll knowledge

Stock management

Job description

Contract: Permanent
Salary: Up to £31,000 per annum plus service charge and benefits

Fowey Hall Hotel, nestled on the breathtaking Cornish coast, is a luxurious haven of charm. Steeped in history and surrounded by stunning landscapes, our hotel has become synonymous with excellence in natural hospitality. We are currently seeking a dedicated and experienced Deputy Head Housekeeper to join the team at Fowey Hall, ensuring that our guests experience the epitome of comfort and cleanliness during their stay.

Position Overview

As Deputy Head Housekeeper, you will play a pivotal role in supporting the Head Housekeeper to oversee the daily operations of our housekeeping department. You will ensure the highest standards of service, contributing to the overall success of Fowey Hall Hotel. The ideal candidate will have a proven track record in housekeeping in a supervisory capacity, a passion for delivering outstanding customer service, and the ability to lead a team to success.

Key responsibilities

• Assist the Head Housekeeper in managing and supervising the housekeeping team, ensuring they adhere to the hotel's standards and procedures.
• Oversee the cleaning and maintenance of guest rooms, public areas, and back-of-house spaces to ensure they are immaculately presented.
• Train and mentor housekeeping staff, providing guidance on best practices, health and safety and customer service.
• Conduct regular inspections to ensure quality control and compliance with health and safety regulations.
• Collaborate with the Head Housekeeper to develop and implement innovative initiatives to enhance the guest experience and streamline operations.

To succeed in this role, we are looking for someone who has:

• Previous experience in a supervisory role within a housekeeping department within a luxury 4 or 5 star hotel.
• Strong leadership and communication skills, with the ability to motivate and inspire a team.
• Knowledge of housekeeping and maintenance procedures, health and Safety regulations.
• Knowledge of managing rotas and payroll and some experience in ordering and managing stock.
• Exceptional attention to detail and organisational skills, working to tight timeframes, enjoying a physical job role.

Why work with us?

• Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
• extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

Part of the Luxury Family Hotel Group, Fowey Hall Hotel is a family-focused hotel nestled in the breathtaking coastal town of Fowey, Cornwall. Set amidst stunning natural landscapes and offering unparalleled views of the sea, our hotel is renowned for its exceptional service and warm hospitality.

We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.