Support Worker - Hostels

Thames Reach Charity; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Thames Reach Charity is seeking a Support Worker to help combat homelessness in London. This role involves conducting assessments, liaising with agencies, and supporting clients to access health and life skills support. The position offers generous benefits, development opportunities, and a commitment to diversity.

Benefits

Generous holiday allowance – 29 days plus 8 public holidays

Pension contribution of 6.5% with your 1.5%

Excellent development opportunities

24/7 employee assistance programme

Life assurance – four times your salary

Blue light discount card

Interest-free season ticket loans

Cycle to work loans

Qualifications

• Committed to developing knowledge and skills.
• Experience in stakeholder engagement.
• Outcome focused and organised.

Responsibilities

• Conduct Risk Assessments and Needs Assessments with clients.
• Liaise with external agencies to ensure client support.
• Increase client engagement and successful move-outs.

Skills

Communication

Problem Solving

Organisational Skills

Job description

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker we’ll make the best use of all your understanding, compassion and commitment

About us…

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No,but we never give up on people. Last year we helped more then 12,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for Support Workers to join either the Acre lane or Martha Jones House team.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

Thames Reach’s hostels are transitional spaces where a 24 hour staff team support people to move in, assess their needs, and quickly identify the best place for them to move on to next. Skilled staff teams develop personalised support plans to ensure people are ready to move on and are accessing support with their health, substance misuse, criminal justice and life skills needs

You will:

• Conduct Risk Assessments, Needs Assessments and move-on plans with clients in the service.
• Liaise with external agencies and councils to ensure clients are receiving appropriate support.
• Increase numbers of client engagements and moving out within a set timeframe
• Ensure the environment is safe, healthy, and reflective of our ethos and supports our client’s aims.

You will be:

• Outcome focussed.
• Organised and efficient in your work
• Excellent at communicating and problem solving.
• Confident in supporting clients and engage with a range of partners.
• Committed to developing your knowledge and skills.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.