Deputy General Manager — Climbing & Guest Experience

The Climbing Hangar; Southampton; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Unlimited climbs for you and a buddy

28 days annual leave

Employee referral scheme £200

Cafe discount

Exclusive gear deals

Wellbeing support on-site

Job summary

The Climbing Hangar Southampton is seeking a Deputy General Manager to support the centre and help create an experience that keeps climbers coming back.

You don't need a climbing background but you must be a people-first leader who develops teams, builds communities and delivers strong commercial results. This full-time role covers reception, retail, coaching and cafe operations, with a focus on safety and exceptional customer service.

Qualifications

• Supervisory or managerial experience leading teams in customer-focused environments (hospitality, leisure, retail, fitness or similar).
• Right to work in the UK.

Responsibilities

• Champion a welcoming, inclusive, customer-focused environment.
• Support staff in achieving membership sales, retention and customer loyalty.
• Create an exceptional customer experience for climbers of all ages and abilities.
• Build relationships within the local climbing and wider community.
• Oversee day-to-day operations across reception, retail, coaching and café.
• Ensure the highest standards of health, safety and safeguarding.
• Support events, competitions and community initiatives.
• Work closely with teams across Operations, Marketing, Finance and People.

Skills

People leadership

Team development

Community building

Customer focus

Job description

The Climbing Hangar Southampton is seeking a Deputy General Manager to support the centre and help create an experience that keeps climbers coming back.

You don't need a climbing background but you must be a people-first leader who develops teams, builds communities and delivers strong commercial results. This full-time role covers reception, retail, coaching and cafe operations, with a focus on safety and exceptional customer service.