Deputy General Manager - Catering

BaxterStorey; Greater London; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Bespoke training and developmentopport

Apprenticeships opportunities for all

Pension and life insurance

Discounts available on our Perkbox app

Access to employee assistanceprogramme

Cycle to work scheme

Job summary

BaxterStorey in London is seeking a Deputy Manager to lead and inspire a team, driving exceptional service and food standards across client sites. You will build strong relationships with clients and stakeholders while mentoring staff to deliver consistently high performance.

The role emphasizes budget oversight, KPI achievement, and a proactive approach to Health & Safety, sustainability, and governance in a fast-paced hospitality environment.

Qualifications

• Experience in a similar operation.
• Currently a Supervisor looking for progression or a Deputy General Manager interested in something more challenging.
• Have a contagious passion for food and customer service.
• You draw satisfaction from managing, training, and supporting a team.
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance.
• Excellent delegation and influencing skills.
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure.
• Meticulous organisational abilities; high attention to detail.
• Concise and effective verbal and written communication.
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.
• Excellent strategic thinking and critical reasoning skills.
• Works according to the BaxterStorey core values.

Responsibilities

• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards.
• Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business.
• Continually look to develop your team through mentoring, training, recognition, and empowerment.
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation.
• Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance.

Skills

Experience in a similar operation

Supervisor progression

Passion for food and customer service

Managing, training, and supporting a 팀

Budgeting and commercial performance

Delegation and influencing skills

Prioritising multiple projects

Meticulous organisational abilities

Verbal and written communication

Solution-oriented perspective

Strategic thinking and criticalReason

BaxterStorey core values

Job description

Company Description

Title: Deputy Manager

Location: London, EC3M 3BD

Salary: Up to £38k

Benefits

• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Deputy Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a current Supervisor or a Deputy Manager in a smaller location who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

Job Description

• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
• Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
• Continually look to develop your team through mentoring, training, recognition, and empowerment
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
• Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance

Qualifications

• Experience in a similar operation
• Currently a Supervisor looking for progression or a Deputy General Manager interested in something more challenging.
• Have a contagious passion for food and customer service
• You draw satisfaction from managing, training, and supporting a team
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
• Excellent delegation and influencing skills
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
• Meticulous organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. “Better” is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

BaxterStorey Values

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

Wholeheartedly Positive

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.