Deputy General Manager

Heartwood Collection; Teddington; On-site; GBP 42,000 - 44,000; Full time

Benefits offered by this job

48-hour contract

Stepping Stones training

Employee Assistance Program

EarlyPay access

Maternity & Paternity leave

Referral bonus

Food discounts

Birthday gift

Long service recognition

Reward Gateway discounts

Cycle to Work

Job summary

Heartwood Collection is seeking a Deputy General Manager for its 48-hour weekly operation in Teddington. The role requires proven leadership, overseeing all hospitality facets such as bar, host stand and reception, and delivering training to the management team.

The post is within a multi-location, award-winning hospitality group with strong expansion plans. Salary is £42,000 to £44,000 per year with OTE expectations and a comprehensive benefits package including 48-hour contracts, staff

Qualifications

• 2-3 years experience as a Deputy General Manager
• Experience in branded operations knowledge
• Delivers training and support to other managers and team members
• Able to run all hospitality aspects including bar and reception with leadership

Skills

Leadership skills

Hospitality operations

Job description

Deputy General Manager

Company: Heartwood Collection

Salary: £42,000 to £44,000 a year

Hours: Full-time

Location: Teddington, TW11 8HG

Job type: Permanent

Closing date: 4 Oct 2026

On Target Earnings £42,000-£44,000

Basic rate £33,500 plus £9,000 - £10,0000 average TRONC

48 Hour contract

At Heartwood Collection, we're on the lookout for passionate and vibrant individuals to join our team as a Deputy General Manager. We're an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

Deputy General Manager - What we offer:

• Contract of 48 hours
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

Deputy General Manager - About You:

• Passionate and vibrant personality, a real people person who cares for the guests, team and experience
• Clear track record of assisting in running a site and/ or fresh food restaurant experience and delivering training and support to other managers and team members
• Able to run all different aspects of hospitality, including bar, host stand (and reception for rooms site), with a proven record of leadership skills
• 2-3 years experience as a Deputy General Manager, with knowledge of branded operations knowledge and
• Taking on the responsibilities of a General Manager with the understanding of financial aspects and requirements of running a site

Heartwood Collection is a multi-award-winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we're excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there's never been a better time to join us. We're committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that's warm, genuine, and full of life.

On Target Earnings is based on a 48-hour working week, TRONC is calculated from the expected 6 months' site average

On Target Earnings £42,000-£44,000 (Including TRONC)