Deputy General Manager

Heartwood Propco; Stratford-upon-Avon; Sur place; GBP 42 000 - 44 000; Plein temps

Avantages offerts par ce poste

Competitive salary package, includesTR

Contract of 48 hours

Bespoke training and development

Employee Assistance Program with Hosp.

Résumé du poste

Heartwood Collection, an award-winning group of cosy pubs and brasseries, seeks a Deputy General Manager to lead daily operations and guest experiences across our venues in the UK. This role oversees bar, reception, and service areas, with a focus on strong leadership and financial awareness of site performance.

The successful candidate will have 2–3 years of Deputy GM experience and a track record of supporting managers and teams. The position offers progression within a growing estate.

Qualifications

• Passionate and vibrant personality, a real people person who cares for the guests, team and experience.
• Clear track record of assisting in running a site and/or fresh food restaurant experience with training and support to other managers.
• Ability to run all aspects of hospitality, including bar, host stand and reception, with leadership skills.

Responsabilités

• Run all different aspects of hospitality, including bar, host stand (and reception for rooms site), with a proven record of leadership skills.
• Take on responsibilities of a General Manager with understanding of financial aspects and requirements of running a site.

Connaissances

People leadership

Hospitality operations

Guest experience

Training & development

Description du poste

Deputy General Manager

On Target Earnings £ 42,000 - £44,000 * (Including TRONC)

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Deputy General Manager

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What we offer:

• Competitive salary package, includes TRONC*
• Contract of 48 hours
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You:

• Passionate and vibrant personality, a real people person who cares for the guests, team and experience
• Clear track record of assisting in running a site and/ or fresh food restaurant experience and delivering training and support to other managers and team members
• Able to run all different aspects of hospitality, including bar, host stand (and reception for rooms site), with a proven record of leadership skills
• 2-3 years experience as a Deputy General Manager, with knowledge of branded operations knowledge and
• Taking on the responsibilities of a General Manager with the understanding of financial aspects and requirements of running a site

Heartwood Collection is a multi-award-winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

*On Target Earnings is based on a 48-hour working week, TRONC is calculated from the expected 6 months' site average