Deputy General Manager

Hospitality Staffing UK; Matlock; On-site; GBP 38,000; Full time

Job summary

A leading country house hotel in Derbyshire is seeking a passionate and dynamic Deputy General Manager. This key role involves overseeing hotel operations, ensuring high standards of customer service, and leading the team while maximizing revenue opportunities.

Benefits

33 days holiday

Free parking

Meals on duty

Qualifications

• Strong knowledge of food & beverage.
• Ability to engage with staff and guests.
• Attention to detail.

Responsibilities

• Ensuring the smooth day to day running of all hotel operations.
• Directly accountable for all departments, specifically food and beverage.
• Maximise revenue opportunities and manage an effective cost programme.

Skills

Leadership

Customer Service

Operations Management

Job description

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Job Description:

Deputy General Manager, 4 star hotel, Derbyshire, IRO £38,000 per annum, 33 days holiday, free parking, meals on duty

Client: 4 star hotel with multi outlet F&B business, including busy wedding & events business, Afternoon tea, Spa facilities and Restaurant that will re-open very soon after full refurbishment. We are seeking a passionate, forward-thinking and dynamic Deputy General Manager to join and lead the team at a reputable Country House Hotel and Spa. This is a key position within the business, so we are looking for someone who is hands on, hardworking, dedicated and committed to go the extra mile for our guests and above all a real people person!

As the Hotel Deputy General Manager you will be responsible for ensuring the smooth day to day running of all hotel operations in accordance with our brand standards, customer service expectations and the hotel business plan.

Responsibilities:

1. Ensuring the smooth day to day running of all Hotel operations
2. Directly accountable for all departments, specifically food and beverage and banqueting
3. Strong knowledge of food & beverage to increase sales and service
4. Playing an active role in the operations management of the business at all times
5. Ensuring 4-star service is delivered without fail
6. Monitoring and acting on guest feedback, handling complaints and where possible intercepting problems before they become a complaint
7. Ensuring team members are performing their role, providing assistance when required and keeping the team motivated.
8. Planning well for all aspects of the business and being fully aware of forthcoming business
9. Maximise revenue opportunities and manage an effective cost programme to ensure budgeted sales and profit targets are met
10. Support the General Manager in the development and success of the business & lead the team when the General Manager is away from the business
11. Be an integral part of the re-launch of the Restaurant after refurbishment and support the F&B team in operational standards
12. The ability to engage with staff and guests alike
13. The ability to deliver a high level of guest care consistently
14. Attention to detail, ensuring both the hotel and staff are well presented